Vertage
M365 Operations Engineer
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Microsoft 365 Licensing Administrator
We are seeking a Microsoft 365 Licensing Administrator to provide operational and technical management of Microsoft licences across the tenant environment. The role is responsible for ensuring accurate licence assignment, governance, reconciliation, and integration with user provisioning and organizational onboarding processes. This position focuses on service enablement and operational delivery rather than commercial licensing decisions.
Key Responsibilities
- Assign, manage, and reconcile Microsoft licences across the Microsoft 365 tenant.
- Support user and organisation onboarding through accurate licence provisioning and configuration.
- Monitor licence consumption and coordinate operational licence top-ups to maintain uninterrupted service delivery.
- Collaborate with Identity, Access Management, Provisioning, and Platform teams to ensure licensing activities align with operational requirements.
- Act as the technical escalation point and liaison with Microsoft for licence-related incidents and support requests.
- Maintain licensing records, controls, and audit compliance.
- Identify and resolve licence assignment issues, service dependencies, and provisioning exceptions.
- Support service assurance activities through proactive monitoring and reporting.
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Required Skills & Experience
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- Strong experience administering Microsoft 365 and Microsoft Entra ID environments.
- Demonstrable experience managing Microsoft licensing operations within a large-scale tenant.
- Good understanding of the Microsoft 365 licensing ecosystem, including:
- Tenant management
- Licence assignment models
- Service plans and dependencies
- User provisioning workflows
- Identity and access integration
- Experience with licence reconciliation, reporting, and operational controls.
- Strong stakeholder management and coordination skills.
- Excellent attention to detail with a service-focused mindset.
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