Sonata Software
M365 + SharePoint online Customer Engineer
United Kingdom
Posted 5 days ago
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Job Specification: M365 + SharePoint Online Customer Engineer
Role Type
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration, and design. The ideal candidate will possess advanced technical skills and experience in SharePoint infrastructure administration and management, advisory – architecture, consulting, and support skills to assist customers in driving solutions and resolutions. The ideal candidate will possess advanced technical skills and experience in deployment, planning, and migration. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership contacts at customers.
Skills Required
- Experience with customer-facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises, and cloud support or consulting for enterprise and/or government customer base, advanced troubleshooting, and SharePoint customization and development.
- BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
- Proven track record of delivering high-quality technical support and solutions to customers.
- Proven track record in successfully planning, deploying, operating, and optimizing on-premises, hybrid, and online SharePoint environment and solutions.
- Analyze and troubleshoot complex technical issues related to SharePoint environments and provide effective solutions.
- Strong knowledge of SharePoint development best practices and advising and providing guidance to a development team.
- Strong PowerShell skills and experience with SharePoint.
- Strong skills and knowledge of SharePoint Client Side Object Model (CSOM).
- Well-rounded skills in other general areas of Azure infrastructure (IaaS, PaaS, SaaS, etc.).
- Broad knowledge of SQL Server use with SharePoint Server related to configuration and SharePoint DB maintenance practices.
- Broad knowledge of Microsoft 365 Archive and its relation to SharePoint Online and OneDrive.
- Broad knowledge of Microsoft Data Security and Governance solutions for SharePoint Online and OneDrive.
- Graph API knowledge related to SharePoint Online and OneDrive.
- Knowledge of migration and upgrade techniques and options for SharePoint Server.
Optional Skills
- Advanced knowledge of SQL Server use with SharePoint Server.
- Advanced knowledge of the use of Graph API.
- Well-architected framework (and implementation of concepts).
- Cloud adoption framework (and implementation of concepts).
- Azure DevOps, GitHub, understanding of CI/CD lifecycle.
- Advanced Knowledge of Microsoft 365 Backup.
- Advanced knowledge of Microsoft 365 Archive.
- SharePoint Development knowledge:
- Ability to discuss the appropriate solutions to use and understanding of the tools required and personnel skills that are needed for SharePoint development tasks e.g.
- Skills and experience with SharePoint Framework (SPFx) development.
- Experience with JavaScript, REST APIs, and SharePoint custom development, including web part development.
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Relevant Certifications
Relevant certifications in SharePoint, Microsoft technologies, or related areas are a plus.
M365 RESPONSIBILITIES SUMMARY
Customer Centricity
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt. Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes.
- Proposing effective cloud strategies to meet the customer needs & deliver them through workshops, training & advisory services.
- Collaborate closely with customers and stakeholders to understand business needs and translate them into scalable, secure, and efficient engagements.
- Ability to inspire customers by communicating complex concepts in a simple, business value context with proven whiteboarding capabilities.
- Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes.
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams, including Product Groups, to enable continuous improvement.
Business Impact
- Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology.
- Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments.
- Deliver all work according to MS best practices & policies and using repeatable IP.
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Technical Leadership
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
- Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers transformation journey.
- Relationship Building: Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.
Skills Set (Preferred)
- Technical Specialist should stay current on the required Microsoft 365 certifications, as well as new certs that are relevant.
- Ideal candidate will have soft skills such as, effective written & oral communications, and have the skills necessary to engage a customer in a deep technical conversation.
- Should be an expert in at least two of the following areas:
- Exchange Online
- SharePoint Online
- Power Platform
- Teams, Phone & Rooms
- M365 Copilot
- Viva Platform
- Windows & Cloud Endpoint
- IDM, Information Protection & Compliance.
- Governance & Risk Management
Soft Skills
- [1st] Must be able to quickly develop trust and rapport with CSAMs & Customers (most of the time they are of this profile: System Admins, Enterprise Architects, IT Specialists or Managers).
- [2nd] Passion for customer advocacy in a technology domain.
- Strong communication skills in both spoken and written English.
- Ability to articulate technical issues/requirements accurately with Customer, Microsoft Services, M365 development teams at the appropriate technical depth.
- Have the necessary skills to engage a customer in a deep technical conversation.
- Strong problem-solving skills and a proactive approach to learning.
- Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment.
- Ability to work independently.
Qualifications (Required)
- Presentation skills with a high degree of comfort with both large and small audiences.
- Face-to-face customer engagement skills.
- Good Knowledge of Microsoft 365 Suite.
- Degree in B. Tech with Computer Science, BCA/MCA, MSC IT.
- Holds one or more Microsoft 365 related certifications.
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Skills
SharePoint Online
Microsoft 365
PowerShell
Azure Infrastructure
CSOM
Graph API
SPFx
SQL Server
Migration Planning
Technical Consulting
Systems Architecture
JavaScript
REST APIs
M365 Copilot
Information Protection
Governance
Location