Job Opportunity: Mac Support Engineer

Robert Half are partnering with a market-leading SaaS organisation to recruit a Mac Support Engineer on an initial 6-week contract based in Cambridge, supporting the internal IT function of a growing technology business based in London.

You will be responsible for providing day-to-day technical support to employees across the business, while also assisting with the administration and maintenance of internal IT systems, devices and services.

Key Responsibilities

• Provide day-to-day IT support to employees, managing technical issues from initial diagnosis through to resolution.
• Set up, configure and maintain laptops, desktops and other end-user devices.
• Provide hands-on support across Apple macOS and Windows environments.
• Manage user accounts, permissions and access across internal systems and applications.
• Manage the IT aspects of employee onboarding and offboarding.
• Diagnose and resolve hardware, operating system, application and connectivity issues.
• Support meeting rooms, video conferencing, AV equipment and other office technology.
• Manage IT hardware and inventory, including laptops, peripherals and other equipment.
• Assist with endpoint management, software deployment, patching and security.
• Support Microsoft 365 administration, including users, groups, permissions and associated services.
• Assist with device management and MDM activities, including Jamf.
• Maintain accurate IT documentation, processes and knowledge articles.
• Support wider systems administration and infrastructure activities.
• Identify opportunities to automate and improve repetitive IT administration tasks.
• Work alongside the wider technical team on IT, infrastructure and security projects.