Great Western Hospitals NHS Foundation Trust
Macmillan Patient Pathway Facilitator
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Job Summary
An exciting opportunity for a Band 4 position to join the existing Patient Pathway Facilitator (PPF) team, supporting Cancer Services. We are seeking a motivated, dynamic, proactive individual to join our team of administration staff to support the Rarer and Urology Clinical Specialist Nurses.
The post holder will be required to work autonomously as well as part of the immediate and larger team with clear objectives on supporting the nurse specialists to deliver key priorities in cancer including Holistic Needs Assessment and End of Treatment Summaries and Stratified Follow Up.
Main duties of the job
We are seeking an individual who has a clear vision to meet patient and Trust needs ensuring clinical governance is a priority alongside patient safety.
To achieve these goals, the successful candidate will need to have previous administrative experience including working with databases, spread sheets and managing software systems to ensure the patient pathway is fully supported. An aptitude for problem solving and an eye for detail are crucial.
About Us
We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
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Job Description
Job responsibilities
- To be a point of contact with patients, relatives, carers, and other health and social care professionals using excellent communication skills.
- Appropriately communicate with patients (over the phone and face to face) to support them and their treatment pathway.
- Understand the patient treatment and information pathways, assisting patients in accessing resources.
- To be aware of personal limitations and to seek assistance from other team members as needed.
- Use initiative and judgement to organise own workload, without close supervision and responding to the requirements of the service.
- Provide administrative support to Holistic Needs Assessments, Nurse-Led Follow Up Clinics and Stratified Follow Up.
- Ensure clear documentation of all interventions made with patient, relative or staff member on relevant internal online systems.
Person Specification
Qualifications
Essential
- Educated to A Level standard (or qualification equivalent to a Level 3 qualification on the National Qualifications Framework)
- Formal IT Training or substantial experience
- Recent experience of working in a customer focused environment, particularly a clinical environment and over the telephone
- Detailed working knowledge of MS applications, specifically Excel and Word
- Ability to prioritise competing demands
Desirable
- Recognised IM&T qualification (e.g. ECDL)
- Experience within cancer services (or similar) administration
- An understanding of national programmes relating to cancer care
- Patient / customer facing experience within cancer care
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Experience
Essential
- Patient/Customer facing experience within in a clinical/care setting
- Demonstrable IM&T skills
- Detailed working knowledge of MS Office applications, specifically Excel and Word
- Recent experience of working in a customer focused environment, particularly a clinical environment and over the telephone
- Evidence of data management/analysis and audit training
- Prior experience with event facilitation or management
Desirable
- Patient/customer facing experience within cancer care
- Extensive experience of data management/analysis and audit training
- Experience within cancer services (or similar) administration
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
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