Mitie Cleaning & Hygiene Services
Mailroom Operative
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Job title: Mailroom Operative
Contract: Permanent
Hours: 37.5 hours per week
Type of employment: Full Time
Salary: £25,272 per annum
Location: Cumberland Infirmary, Newtown Road, Carlisle, Cumbria, England, CA2 7HY
Mail Room Operative Job Description
- Receive, sort, and distribute incoming mail, parcels, and courier deliveries across hospital departments and wards.
- Collect outgoing mail from designated collection points and prepare items for dispatch.
- Process recorded, tracked, confidential, and special delivery items in accordance with established procedures.
- Ensure urgent and time-sensitive correspondence is delivered promptly.
- Maintain accurate records of incoming and outgoing tracked mail and courier shipments.
- Operate and maintain franking equipment and ensure the correct postage is applied.
- Deliver and collect mail from clinical and non-clinical areas including wards, outpatient departments, offices, theatres, laboratories, and support service departments.
- Handle confidential patient information and sensitive documentation in accordance with Information Governance and Data Protection requirements.
- Provide a courteous, professional, and responsive service to hospital staff, patients, visitors, and external contractors.
- Respond promptly to enquiries relating to mail deliveries and collections.
- Promote positive working relationships with internal departments and external postal and courier providers.
- Ensure secure handling and storage of mail and parcels at all times.
- Maintain a clean, organised, and safe mailroom environment.
- Assist with departmental audits and service performance reporting as required.
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Person Specification
- Good standard of literacy and numeracy.
- Excellent organisational skills and attention to detail.
- Ability to communicate effectively with staff at all levels.
- Ability to work independently and as part of a team.
- Ability to undertake frequent walking and manual handling activities across a large hospital site.
- Understanding of the importance of confidentiality and professional conduct.
Desirable Criteria
- Previous experience in a mailroom, logistics, facilities, or healthcare support role.
- Experience using franking machines, tracking systems, or courier management software.
- Knowledge of Information Governance and Data Protection principles.
Personal Qualities
- Professional and reliable.
- Customer-focused approach.
- Trustworthy and discreet when handling confidential information.
- Flexible and adaptable to changing operational demands.
- Able to work accurately under pressure.
- Demonstrates initiative and a positive attitude.
Our Market-Leading Offering
- Virtual GP on hand for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Access to our flexible lifestyle benefits platform, Choices.
- High street discounts through our MiDeals platform.
- Cycle-to-work scheme.
- Life cover of up to four times your salary.
- Enhanced pension contributions.
- Save-as-you-earn scheme.
- Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- Mitie Stars recognition program with cash prizes and a chance to win £10,000.
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About Us
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
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