SSP
Maintenance Artisan
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About the Role
The role is responsible for providing an efficient and effective brand maintenance service to SSP units within the designated area. This includes planning and delivering a high-quality building fabric maintenance programme, while adopting a continuous improvement and right-first-time approach to reduce equipment and building fabric faults and minimise customer service downtime.
Effective team working is essential to ensure that the complete maintenance service provided to customers is delivered to a high standard and completed promptly, particularly where cooperation with colleagues or other teams is required. The role will also support the Maintenance Manager, Assistant Maintenance Manager, and colleagues across the wider business by providing clear and effective communication on unit maintenance requirements, helping to deliver added value to unit managers. All work orders must be received and managed exclusively through the Maintenance Helpdesk or PDAs.
Please note that this role will cover the region of North London to Milton Keynes.
What you'll be doing:
- Apply technical knowledge to evaluate, assess, and identify solutions for specific maintenance problems, referring only non-routine/key problems to your line manager
- Review and analyse maintenance faults to identify repeat issues and make recommendations for continuous improvement to ensure trade impact is minimised
- Plan your own labour time within your allocated schedule to ensure localised problems are prioritised and managed effectively
- Manage the successful implementation of changes to routines/ways of working within your area
- Apply skills and knowledge to identify and recommend opportunities to improve routines and processes specific to your area of work
- Carry out repair works as directed by the Maintenance Manager, Helpdesk, and Unit Manager, making the best use of time, facilities, and maintenance systems to provide the most efficient and effective service to the units
- Where necessary, assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service
- Maintain all company equipment and tools in good working condition to ensure they are available for use at all times
- Ensure timely reporting using the company processes and Agility system via your issued PDA to:
- Record work attended and completed
- Record the nature of the work done and the materials used
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To be successful in this role you will need:
Essential:
- Previous building / building maintenance experience
- Proven skills in solving building fabric faults
- NVQ Level 2 or City and Guilds in building maintenance, electrical, plumbing, carpentry & joinery, or equivalent / relevant qualification
- Good all-round handyman skills in carpentry, plumbing, painting and decorating, electrical, brick laying, and tiling
- Prepared to attend training programmes to develop skills
- Flexible as travel to other regions is required with overnight stays
- Time management to ensure projects are completed on time
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Desirable:
- Experience in dealing with blue chip brand work
- Previous customer service experience in a maintenance delivery role
Why join SSP?
At SSP, we’re passionate about creating places people want to be - whether that’s for our customers, our partners, or our colleagues. When you join us, you’ll be part of a business where commercial thinking, collaboration, and ownership really matter, and where your work can make a visible difference.
We Offer
- Employee discounts across our brands
- Friends and Family Discount App
- Award-winning training, apprenticeships, and development programmes
- Health and wellbeing support
- Hybrid working with flexibility to support work–life balance
- An inclusive and diverse workplace, with employee networks and communities
Ready to join us?
If you’re excited by the opportunity to shape commercial performance in a key market, work closely with senior leaders, and turn insight into action, we’d love to hear from you.
Start the best part of the journey with us. At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills, and perspectives. #LI-HH1
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