Safety, Compliance & Procedures

• Ensure all activities comply with HSE legislation, local regulations, and company policies.
• Maintain a strong health and safety culture across the site.
• Utilise monitoring systems (BMS, PMS, CMS) to support effective fault response, performance monitoring, and operational decision-making.
• Be fully conversant with company policies, operating and emergency procedures, and initiate improvements to minimise risk and promote best practice.

Incident & Customer Management

• Active team member for first-line response to site incidents, alarms, and system failures, including fault diagnosis, isolation, escalation, and restoration activities.
• Support incident investigations and Root Cause Analysis (RCA), implementing corrective and preventative actions to reduce repeat failures.
• Work closely with site teams and stakeholders on incident activities to ensure clear communication and service continuity to relevant end users.
• Conduct site walkthroughs to maintain system performance and operational readiness. Raise concerns immediately for rectification action.

Qualifications

Core Skills (Required)

• Strong written and verbal communication skills across diverse stakeholder groups.
• Collaborative approach to deliver team and operational objectives.
• Strong problem-solving capability and continuous improvement mindset.
• Continuous improvement focus, to enhance personal and team performance.
• Promote a safe working culture and ensure all works are conducted with safety as a priority.

Qualifications

• Recognised technical qualification in Electrical or Mechanical Engineering (e.g, NVQ Level, City & Guilds, BTEC, or equivalent).
• Authorised Person / AP12 / AP15 or equivalent (Electrical) certification, or demonstrable experience operating as an AP under a formal Safety Rules system.
• IT literate, including MS Office, CMMS/CAFM systems.

Experience (Desired)

• Experience in maintenance of electrical/mechanical/HVAC systems.
• Experience working in critical environments (data centre, hospital, pharmaceutical, utilities, or similar).
• Experience operating in customer-facing roles and resolving technical problems in high-pressure environments.
• Understanding of safe systems of work and able to evidence the implementation of these in previous roles (PTW, RAMS, Change Management etc.).
• Knowledge of BMS, PPM, CAFM, and Change Management processes.
• Knowledge of and experience working to international HSE standards.
• Knowledge of safe electrical and mechanical practices in line with regulatory standards.
• Experience maintaining HVAC systems, chillers, cooling towers, low/medium voltage electrical systems, UPS, generators, and associated plant.
• Strong troubleshooting and repair experience of critical building infrastructures.
• Competence following documented procedures and maintaining accurate records in a Service Desk/CMMS system.