Mitie Cleaning & Hygiene Services
Maintenance Manager
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ROLE: Maintenance Manager
HOURS: 37.5 hours per week
LOCATION: Stockport
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.
The Operations Manager is responsible for the safe, compliant, and efficient delivery of all Hard Services Facilities Management operations within a pharmaceutical manufacturing environment. The role provides leadership across engineering, maintenance, compliance, and service delivery teams, ensuring all activities are delivered in line with contractual, statutory, and regulatory requirements. The Operations Manager is accountable for driving operational performance, customer satisfaction, and continuous improvement while maintaining a strong focus on safety, regulatory compliance, and asset reliability.
Role Responsibilities
- Lead day-to-day delivery of hard FM services including mechanical and electrical maintenance, critical utilities, and statutory compliance programmes
- Ensure services are delivered safely, efficiently, and in line with SLAs and KPIs; drive a high-performance culture
- Ensure compliance with UK statutory regulations (PSSR, LOLER, PUWER, Legionella), GMP / GxP, and client standards; maintain audit-ready operations and support audits
- Monitor KPIs (PPM compliance, reactive response, asset reliability, customer satisfaction), identify gaps, and drive improvement plans using data insights
- Lead, manage, and develop teams; promote a “One Team” culture and ensure training and competency plans
- Manage client relationships, governance, reporting, and ensure requirements are understood and delivered
- Support P&L, budgets, cost control, subcontractor management, and identify value-add opportunities
- Champion health, safety, and environmental compliance; manage risks, incidents, and RCA
- Drive continuous improvement (Lean, reliability, reduction in reactive maintenance) and embed best practices
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Required Qualifications
- Proven experience in an Operations Manager role within hard services FM
- Strong technical understanding of engineering maintenance and critical systems
- Experience in regulated environments with leadership and KPI management capability
Desirable
- Pharmaceutical / life sciences experience
- GMP / GxP knowledge
- CAFM/CMMS and data-led decision-making experience
- Financial / P&L management experience
Qualifications
- Degree/HNC/HND in Engineering, FM, or related discipline (or equivalent)
- Professional memberships (desirable)
- IOSH / NEBOSH (preferred)
Key Behaviours
- Strong leadership, accountability, and decision-making
- Customer-focused with strong relationship management
- Results-driven and collaborative “One Team” mindset
There's a place for you at Mitie, join us today!
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sadhna Jha at sadhna.jha@mitie.com.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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