Department: Build to Rent

Location: Staines Upon Thames, Surrey

Description

Berkeley Living is a dedicated rental offering from the Berkeley Group, combining five decades of expertise in creating high-quality homes and communities with a forward-looking approach to modern living. Established to redefine the rental experience, Berkeley Living delivers homes of exceptional design and craftsmanship, supported by an unwavering commitment to service, care, and attention to detail.

Our developments are located within established, well-connected Berkeley communities, ensuring residents enjoy not only beautifully designed apartments but also thoughtfully curated public spaces, amenities, and excellent transport links. Every element has been considered to provide a seamless, stress-free experience, where flexibility meets the reassurance of a trusted and responsible landlord.

At the core of Berkeley Living is a belief that renting should be as effortless as it is rewarding. We remove complexity, anticipate needs, and foster welcoming environments where individuals can feel truly at home. In doing so, we set a new benchmark for renting – one that prioritises quality, integrity, and excellence at every stage.

What You'll Be Doing

We are seeking a pro-active and customer-focused maintenance operative to join our on-site teams at our BTR schemes located in Slough & Staines. Reporting directly to the General Managers, you will be responsible for ensuring an exceptional service is provided to all our residents. Responsibilities will involve:

• Work with the wider team to ensure the scheme is ready for the arrival of new residents and the apartments are handed over meeting our required exceptional standards.
• Supporting the Facilities Manager in identifying snags and defects and ensuring these are logged correctly as per the defect procedure in place.
• Responding to and resolving immediate issues such as unblocking drains, changing lightbulbs, and fixing minor plumbing or carpentry problems to ensure resident satisfaction.
• Be able to diagnose and respond to issues quickly and effectively, providing long-term solutions.
• Being proactive in delivering excellent customer service within agreed budgetary requirements.
• Investigate and assess all incoming maintenance requests and providing a detailed description of the issue where external contractors are required.
• Carrying out general reactive maintenance tasks such as carpentry, basic plumbing, minor electrical works, and painting.
• Submit regular utility meter reads to suppliers when necessary.
• Plan and prioritise jobs to minimise downtime and unnecessary travel between schemes.
• Carrying out scheduled preventative tasks such as weekly fire alarm testing, void flushing, and routine light inspections.
• Conducting building patrols to identify any H&S concerns that need to be resolved or escalated.
• Oversee the unit turn process, ensuring void apartments are clear of all maintenance, repair, and cleaning issues prior to the arrival of a new resident.
• Encourage sustainable measures wherever possible, including all systems are switched off in void units to minimise energy consumption.
• Maintaining the cleanliness and upkeep of the communal facilities.
• Ensure all maintenance activities comply with all H&S standards and maintaining relevant records.
• Ensure all maintenance records are kept in order, including constant updating of the Yardi platform.
• Ensure all maintenance tools are kept in a good, safe working order.
• Acting as a helpful, visible point of contact for all residents and contributing to the wider team efforts of creating an exceptional living experience.
• Co-ordinate and oversee access for external contractors as and when required, ensuring works are completed to the required standards.
• Communicate and escalate urgent maintenance issues to the centralised Facilities Manager.
• Liaising with the centralised Maintenance Administrator to ensure there is a maintained level of stock of spares required on site.
• Seek ways to always provide exceptional customer service and exceed where possible.
• Assist the wider on-site team to manage the resident move-in and out experience.
• Moving furniture and heavy materials between apartments as and when required.
• Report any incidents and accidents to the H&S and Compliance Manager.