Serco Plc
Maintenance Operative - Carlisle
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Maintenance Operative
Location: Carlisle
Salary: £27,500 - £33,500 (dependent on skills and experience) Schedule: Full-time role (37.5 hours per week)
About the Role
Ready to impact a better future?
As a Maintenance Operative in our AASC team, you’ll play a hands-on role in ensuring the properties we manage are safe, functional, and meet the service standards our communities depend on. Your work will directly and positively impact people’s day-to-day living conditions.
You’ll deliver essential maintenance across a designated portfolio, helping create living environments that are safe, welcoming, and compliant. This purposeful work relies on your expertise to ensure every property meets Home Office requirements and supports positive experiences for residents.
Responsibilities
You’ll be entrusted to:
- Provide general building maintenance services across a designated property area
- Report and close faults using the AORA IT system to maintain accurate property records
- Ensure properties are free from building defects in line with Home Office contract standards
- Liaise with approved subcontractors to ensure access, quality standards, and audit checks
- Undertake annual Portable Appliance Tests (PAT) for all properties in your portfolio
- Deliver specialist trade duties where applicable and support colleagues with fault-finding
- Carry out garden maintenance, furniture repairs, and manage materials using approved suppliers responsibly
- Manage waste removal in line with recycling requirements
- Complete KPI-driven tasks on time, prioritising urgent work and collaborating with Housing Officers
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Requirements
This role is a great fit if you have:
- Experience in building maintenance or a relevant trade
- Knowledge of health and safety principles and safe working practices
- The ability to prioritise work, manage time effectively, and solve problems independently
- Strong communication and collaboration skills to work closely with colleagues and stakeholders
- A valid UK driving licence and willingness to travel across the region
Vetting and Checks
This role requires:
- Baseline Personnel Security Standard (BPSS) clearance—verifying identity, employment history, nationality, and criminal record to meet government security standards.
- Depending on the role, you may also need formal security clearance (e.g., CTC or SC) involving detailed background checks.
- Occupational Health Questionnaire to ensure suitability for the role.
Note: UK residency may apply for certain levels of clearance.
What We Offer
- Salary: Competitive pay with annual reviews
- Pension: Up to 6% company contribution
- Holidays: 25 days’ annual leave plus bank holidays
- Training and Development: Over 1,100 internal courses, funding for qualifications/apprenticeships, mentoring, and a focus on internal progression
- Wellbeing Benefits:
- 24/7 Employee Assistance Programme
- BUPA Anytime Healthline
- Wellbeing mobile app
- Simply Health cash plans to claim back costs of healthcare expenses (30% off Serco-managed leisure centres)
- Discounts: Exclusive deals across 1,000+ retailers, and perks for food, clothing, entertainment, and travel
- Charity: Paid volunteering day to support a charity or tax-free Payroll Giving
- Employee Networks: Dedicated groups for gender, multicultural initiatives, disability inclusion, and LGBTQ+ communities
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About Serco
At Serco, our work spans public services worldwide—defence, transport, justice, immigration, healthcare, and citizen services. We’re dedicated to innovating and improving these systems for the betterment of society.
As part of Serco, you’ll benefit from:
- Access to Global Employee Networks, including:
- SercoInspire (Gender)
- SercoEmbrace (Multicultural)
- SercoUnlimited (Disability)
- In@Serco (LGBTQ+)
By joining, you’ll help shape an inclusive, supportive culture where diversity and lifelong learning are prioritised.
At Serco, we focus on performance, potential, and fair recruitment. As a Disability Confident Leader with Gold Inclusive Employer Standard status, we make reasonable adjustments and encourage applications from diverse backgrounds.
Apply today!
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