Role Description

To contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks, response time, quality of service, and communication. To inspect and diagnose faults and repairs in addition to undertaking minor day-to-day repairs and decoration to the building and properties' grounds and equipment.

Key Role Responsibilities

• Works as part of the Community team to ensure all our residents enjoy a high level of service and repair throughout their environment.
• Communicates effectively with residents, clients, contractors, and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.
• Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within reasonable time scales, corresponding with tenants when required.
• Promotes customer satisfaction by providing regular updates to residents via Onesite regarding ongoing or delayed maintenance issues.
• Administers all property maintenance & records in accordance with Greystar policies & procedures.
• Maintains adequate levels of spares, stock, and supplies, ensuring effective forward planning.
• Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating, and lighting; or organises and oversees repairs to completion if referred to contractors.
• Understands and responds to health and safety matters in an appropriate & timely manner.
• Reports any incidents or accidents to the Community Manager using the correct system and documentation.
• Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
• Liaise with relevant team members within Capital Projects or Operations teams to ensure transparency and clear communication when works are taking place.
• Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.
• Assists the Community Manager in key management ensuring high levels of security at all times.
• Carries out internal PPMs such as PAT testing, emergency lighting testing, weekly fire alarm tests, fire evacuations, and flushing.
• Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy, and hazard free.
• Practices proper safety techniques in accordance with Company and safe systems of work guidelines.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address. Rota basis.
• Reviews site risk assessments as required with Community Manager.
• Seeks to maximise efficiency of utilities.