TRIA
Major Incident Manager
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Major Incident Manager
Location: Sheffield
Day rate: Up to £600 per day inside IR35
Duration: Until end of March 2027 (view a view to extend)
Type: Full time, 5 days a week
Hybrid: 2-3 days in the office, remainder remote working
Are you an experienced Major Incident Manager with a background in infrastructure, networks, disaster recovery and IT service management?
We are seeking a skilled Major Incident Manager to lead the restoration of critical IT services across complex enterprise environments. You'll coordinate high-severity incidents, drive service recovery, manage stakeholder communications and ensure continuous improvement.
Key Responsibilities
- Lead Major Incident response across network, infrastructure, cloud and security environments
- Coordinate technical teams, suppliers and stakeholders during service outages
- Drive service restoration within agreed targets
- Chair incident and crisis management calls
- Conduct post-incident reviews and root cause analysis
- Manage ITIL Incident, problem, change and service transition processes
- Support disaster recovery and business continuity planning and testing
- Provide executive-level incident reporting
- Monitor supplier performance against SLAs and KPIs
- Identify and mitigate operational risks
- On call responsibility
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Essential Experience
- Major Incident Management within enterprise IT environments
- Strong understanding of networks, servers, storage, virtualisation and cloud platforms
- Experience leading technical recovery activities and supplier engagement
- Knowledge of disaster recovery, business continuity and operational resilience
- Excellent stakeholder management and communication skills
- ITIL-based service management experience
- Ability to perform effectively in high-pressure situations
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Desirable
- ITIL certification
- ISO 22301 and/or ISO 27001 knowledge
- Experience with Cisco, VMware, ServiceNow, Veeam, Fortinet, SIEM and vulnerability management tools
You will play a key role in protecting critical business services, driving operational resilience and leading responses to incidents that have real organisational impact.
If you thrive in fast-paced environments and enjoy solving complex service challenges, please get in touch.
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