Queen Square Recruitment
Major Incident Manager and Incident
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New Exciting Opportunity for the Role of Major Incident Manager and Incident/ Change Analyst
Location: Wokingham (Office based)
Contract Duration: 6 Months
IR35 Status: Inside IR35
Other Working Condition: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends (12 hrs) and bank holidays
The Role
An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high-impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This role is for a UK based Utility company and hence demands a highly experienced Major Incident Manager. Candidate will also perform Incident and Change Analyst role when there is no Major Incidents.
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Essential Skills/Experience
- Have worked as Major Incident manager for at least 6-10 yrs.
- Knowledge of other ITIL processes like Change management, Problem management etc.
- Flexible to perform change manager/ analyst role in case of no Major Incidents during the shift.
- Typing speed of at least 45 WPM
- Good in process documentation
- Good understanding of IT infrastructure and Applications
- Excellent communication skills (Written and verbal)
- Ability to work under pressure in a highly demanding environment.
- Expertise in ServiceNow and MIM workbench
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Desirable Skills/Experience
- ITIL V3 foundation certified
- Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement
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