Customer Service

• Carry out pre-start checks to ensure the area and equipment are clean and safe, in line with procedures.
• Start-up equipment safely in accordance with procedures.
• Shut-down equipment safely in line with procedures.
• Review and understand the weekly production plan, and work with the operations and planning team to keep it optimised.
• Ensure the area runs at optimal speed throughout.
• Regularly review performance against plan and take corrective action where needed.
• Anticipate and respond quickly to issues to minimise any impact on customer service.
• Complete changeovers and maintenance tasks in line with your competency and SOL (instructed level).
• Plan and execute work effectively with the line and planning teams to complete tasks on time, to standard, and with minimum changeover and run time.
• Escalate issues in a timely manner, where needed.
• Make up Carbopol solution to maintain stock in the day tank, including carrying out associated CIP and SIP activities as required and in line with site procedures.
• During weekend production support, coordinate raw material requirements with Make, Goods Inwards, Logistics and Planning teams to ensure materials are available in the right quantity, at the right time and in the right location.
• Ensure materials and IBCs are thoroughly inspected and processed onwards to the plant.

Cost

• Operate equipment to minimise waste and product giveaway.
• Maximise the reuse of product rework wherever possible.
• Actively identify and lead improvements that reduce cost, waste and energy use.
• Carry out cycle counting, stock checks, stock adjustments and SAP reconciliation during weekend production support to maintain accurate stock records, full traceability and strong cost control.

Run To Standard

• Understand and participate in the area Run to Standard master plan.
• Actively participate in the Run to Standard meetings and processes and provide board updates as required.
• 5S – Own, implement and audit 5S standards and actively improve workplace organisation, coaching others in the standard.
• AM - Own and carry out cleaning, inspection and lubrication tasks in work area to standard, as planned and constantly monitor equipment condition to anticipate breakdowns or any unplanned stoppages.
• AM – Maintain equipment settings (centrelines) through structured measure and adjust.
• AM – Train, develop and coach others in AM activities (CILs and Centrelines).
• AM – Actively participate in the equipment ownership programme, completing AM Steps 1 through to 4 in line with the training programme.
• PM – Pro-actively support the cell team in optimising maintenance schedules and improvements and carry out maintenance activities to correct standard in line with your competency and SOL (skilled level).
• PM - Provide breakdown information and support Engineers in analysis and counter measures.
• PM - Highlight any issues with equipment and own the issue to closure using the correct recording procedures (tag).
• PM – Ensure the work area is returned to original condition after maintenance activities.
• FI – Use performance measures to identify and prioritise losses, including minor stops and changeovers.
• FI - Record and classify losses accurately; manage and use loss data effectively.
• FI – Actively support the cell team to embed a “Fix forever” mentality with appropriate countermeasures.
• FI – Apply Unilever Problem Solving tools to spot and mitigate faults before they directly impact output or product quality.
• FI – Complete Kaizens to identify improvements in the work area.
• FI - Share knowledge with others in the skills required to resolve issues.
• FI - Reduce changeover times by the application of SMED (Changeover Improvement) techniques.
• FI – Create, catalogue and review procedures and risk assessments relevant to the work area, and support deployment and adherence.
• EEM – Support project teams on new equipment and product projects, ensuring vertical ramp-up and updates to all applicable procedures.
• EEM – Take part in MP and Pre-Delivery Inspection (PDI) workshops as required.

Communication and Teamwork

• Maintain clear, accurate and timely communication across Make, Packing, Goods Inwards, Logistics, Planning, Quality, Engineering and shift teams.
• Keep logbooks, activity boards, SAP updates and operational records accurate and up to date.
• Complete effective shift handovers covering raw material movements, tanker activity, stock risks, quality status, delivery issues, safety concerns and required follow-up actions.
• Work with colleagues and the Line Manager to ensure cover for holidays, sickness, absenteeism, on-call requirements and other site-agreed arrangements.
• Escalate SAP transaction gaps, stock discrepancies, weighing or labelling issues, material identification concerns, suspected contamination, quality holds, spill risks and unsafe conditions through the appropriate operational route.

Training and Development

• Complete all required training to the required standard and proactively ensure any refresher requirements are met.
• Actively participate in regular performance and skills assessments to ensure the update of performance and skills matrices.
• Take personal ownership to close performance and skills gaps identified by requesting, arranging and completing training activities.
• Seek feedback from others to further development of own skills and raise standards.
• Embrace training and development of the full team, supporting other team members where appropriate.
• When appropriate and relevant to your skillset, train new team members and complete the sign off of tasks.
• Where appropriate and relevant to your role and skillset, participate in emergency response training and refreshers.

Change

• Identify improvement opportunities that benefit the work methods reducing effort, time and cost.
• Drive best practices in safety and quality assurance by implementing efficient processes and collaborating with colleagues.
• Participate in change initiatives, such as new installations and trials. Track successes and failures where needed to provide feedback on successes and challenges.
• Support team members to ensure smooth ramp-up and procedural changes for all.

ALL ABOUT YOU

Essential:

• GCSEs A-C or equivalent in Maths, English