Evotix
Managed Application Services Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Role
Coordinate delivery. Build customer confidence. Keep work moving.
Are you an organised, customer-focused professional who thrives on keeping delivery on track? At Evotix, we’re looking for a Managed Application Services Co-Ordinator to oversee the coordination and delivery of customer work through our Managed Application Services team, ensuring requests are managed efficiently from start to finish.
You’ll act as the central point of coordination between customers and consultants, driving clear communication, effective scheduling, and seamless delivery. If you’re someone who brings structure, attention to detail, and a proactive approach to customer service, this is an opportunity to make a direct impact on customer success and delivery excellence.
What You'll Do
Work Planning & Coordination
- Plan, schedule, and coordinate work across the Managed Application Services team, ensuring priorities are effectively balanced and delivery commitments are met.
- Work closely with consultants and management to monitor progress, identify potential risks, and help keep delivery activities on track.
Resource Management, Reporting & Administration
- Monitor consultant utilisation, capacity, and time recording, providing visibility of workloads and supporting effective resource planning.
- Produce operational reports and management information, maintaining accurate records that support governance, planning, and continuous improvement across the Managed Application Services function.
Service Administration & Governance
- Own the triage, prioritisation, and coordination of requests within Salesforce Service Cloud, ensuring work is accurately assigned, tracked, and progressed.
- Maintain clear oversight of work in progress, ensuring tickets, activities, and delivery information are kept up to date and aligned with agreed processes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Bring
Essential:
- Strong organisational, planning, and administrative skills.
- Excellent written and verbal communication skills.
- The ability to manage multiple priorities, deadlines, and changing customer requirements.
- Strong stakeholder management skills, with the ability to build effective working relationships across teams.
- Experience producing operational reporting and management information to support business decision-making (dashboards).
- An understanding of resource planning, workload management, and utilisation tracking.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Experience using collaboration tools such as Microsoft Teams, Confluence, and SharePoint.
Desirable:
- Experience working within SaaS, technology, professional services, or customer support environments.
- Experience using ticketing, service management, or case management platforms, such as Salesforce Service Cloud.
- An understanding of service delivery, managed services, or customer support operations.
Please note that Evotix is unable to offer visa sponsorship. You must have the legal right to work in the country where the role is based at the time of application.
Interview Process:
We aim to keep our interview process transparent, fair, and respectful of your time. While steps may vary slightly by role, you can typically expect:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Initial chat: A conversation with a member of our Talent team to learn more about your background, motivations, and answer any initial questions.
- Senior Team Member interview: A discussion focused on motivation, working style and culture fit.
- Final interview: A role-focused discussion exploring your experience, skills, and how you approach real-world scenarios relevant to the role.
- Offer: If successful, we’ll move quickly to share an offer and next steps.
We’re happy to make reasonable adjustments at any stage of the process — just let us know what you need.
Why join Evotix?
- Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus.
- Time to Recharge: Unlimited Annual Leave because we trust you to balance your work and wellbeing.
- Support for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance.
- Growth Opportunities: Educational benefits to help you keep learning and growing.
- Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact.
Ready to Make a Difference?
If you’re a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference—we want to hear from you!
Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location