Exponential-e
Managed Services Technician
London
Posted about 14 hours ago
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Want to be part of a leading British-owned tech company?
Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
- First line support handling customer enquiries and support issues using our ticketing system
- Keen interest in IT Support and growing within the support function
- Proactive monitoring of alarms for our customers via our monitoring tools
- Responding to tickets as assigned within Service Level Agreements
- Ensuring calls are quickly and accurately logged and that call resolution priorities are met
- Troubleshooting technical faults and working with external vendors and service providers to resolve issues
- Maintaining professional working relationships with customers, suppliers and colleagues
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What you’ll need to succeed:
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- Ability to provide a customer focused service to committed Service levels
- Keen interest in IT Support services with a view to progress in an IT Support Career
- Confident communicator with excellent telephone manners
- Previous Customer Service experience required
What we offer:
- Involved in varied projects that make a positive impact on critical services on a local and national level
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
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Skills
First line support
Ticketing systems
IT Support
Proactive monitoring
Troubleshooting
Customer service
Communication
SLA management
Location