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IVA Advisory Team Manager
Company: My Debt Plan
Location: Cheadle, Stockport (On-site)
Job Type: Full-time, Permanent (41 hours per week)
Package: Up to £75,000 (depending on experience)
At My Debt Plan, we are committed to providing ethical, clear, and life-changing financial solutions to our clients. As we continue to expand, we are looking for a driven, experienced IVA Advisory Team Manager to join our fast-paced office in Cheadle, Stockport.
We need a leader who understands how to strike the perfect balance between high-performance and strict regulatory compliance. You will be responsible for supervising, developing, and motivating a team of experienced IVA Advisors, ensuring our goals are met while upholding the highest standards of quality assurance and customer care.
Key Responsibilities
- Driving Performance & Outcomes: Lead your team to achieve monthly conversion, pack return, and completion efficiencies. Ensure that strong pipeline management translates directly into excellent financial solutions for our clients.
- Quality & Compliance Assurance: Conduct regular call observations and meticulous file reviews. Guarantee that all income and expenditure assessments are accurate, customer-centric, and fully adhere to industry regulations.
- Structured Coaching & Development: Deliver data-driven 1-to-1s that review conversion metrics (such as lead-to-pack ratios) alongside compliance tracking and tailored career development goals.
- Team & Resource Management: Host regular levelling sessions with your team to refine objection handling, share best practices, and improve solution accuracy.
- Operational Optimization: Manage alternate shift patterns dynamically to ensure the team operates efficiently and hits all monthly deadlines smoothly.
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What We’re Looking For
- Industry Experience: Proven management experience within the UK debt advice space, specifically overseeing IVA or Debt Management advisors.
- Technical Expertise: Strong working knowledge of the IVA advice journey, insolvency regulations, and Standard Financial Statement (SFS) guidelines.
- Leadership Skills: A calm, analytical, and highly organized leader who can thrive in a fast-paced environment.
- Balanced Approach: A proven track record of managing and coaching advisors to hit performance and conversion targets without compromising high compliance and quality scores.
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What We Offer
- Package: Up to £75,000 per annum, tailored to your experience level.
- Vibrant Culture: A supportive, energetic, and highly professional office environment where ethical advice is at the forefront of everything we do.
Ready to lead a team that makes a real difference? Click "Apply" to submit your CV and let’s discuss how your leadership can shape the future of our advisory team at My Debt Plan.
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