Manager, Account Management, Global Partnerships

Overview

The Global Partnerships team is responsible for cultivating and managing Mastercard’s most strategic relationships with key players across the payments' ecosystem. The team works with global leaders in technology, e-commerce, and financial services to build and scale solutions across acceptance, issuing and co-brand partnerships, and payments data services. Through a consultative approach—and inspired by Mastercard’s longstanding focus on inclusive growth—we are passionate about working hand in hand with mission-aligned companies to solve real-world problems for people and businesses around the world.

Join an agile, high-performing team within Mastercard’s Global Digital Merchants & Marketplaces vertical, focused on managing and growing the partnership with leading global ecosystem partners.

This role will support day-to-day relationship management, pipeline execution, commercial proposals, and cross-functional coordination, while developing deeper expertise in digital merchants & marketplaces ecosystem, global account management, and drive strategic initiatives.

Role

• Defend and grow revenues with selected centralized global partners.
• Support day-to-day relationship management for key customers.
• Build relationships with new customers and grow a pipeline of opportunities. Building strong ties across different areas of a customer business, beyond payments teams. Comfort in maintaining relationships even if a sale is not imminent.
• Participate in strategy sessions with colleagues to better define our right to play in rapidly-expanding verticals. This includes engaging in taskforces and internal workings groups across multiple reasons.
• Get into the detail of how our products work by reading technical documentation and being able to articulate the solutions at a high-level to customers.
• Help identify, qualify, and progress product, services, and VAS sales opportunities, within payments and non-payment related services.
• Maintain the sales pipeline and track progress against customer priorities and revenue objectives. Comfort with using Salesforce to efficiently track and maintain projects.
• Meticulous project management skills to maintain pipelines and growth with 15+ customers.
• Prepare quarterly business reviews and commercial proposals, client materials, business cases, and internal approval documents.
• Coordinate closely with regional stakeholders, as well as product, legal, finance, pricing, and delivery teams, to execute priority initiatives.
• Use customer performance, market insight, and pipeline data to identify risks, opportunities, and recommended actions. With an intent focus on what value, we can bring to the customer.
• Support the Digital Merchants & Marketplaces vertical on strategic projects and initiatives.
• In-person interactions with customers at their offices, events, and conferences – ranging from pitching business to more informal social situations.