OpenTable
Manager, Billing - Fixed Term Contract
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With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the Job
At OpenTable, a part of Booking Holdings, Inc., we are seeking a highly organized and detail-focused Billing Operations Manager to oversee our global billing processes for over 60,000 restaurant partners. In this pivotal role, you will build scalable and accurate billing operations, solve complex financial challenges, and drive continuous improvement across our systems. You will lead a global team, spearhead the adoption of AI tools to automate workflows, and ensure strict adherence to SOX compliance and internal controls. By partnering cross-functionally and acting as a subject matter expert, you will play a crucial role in shaping the future of OpenTable's billing operations and driving long-term strategic success.
This is a hybrid role; working from our London office twice a week. This position is also a fixed term contract, until October 2027.
Responsibilities
- End-to-End Billing & Month-End Close: Own the global end-to-end billing operations process, ensuring accurate and complete invoicing, and managing month-end deliverables including accruals, reconciliations, and reporting inputs.
- Global Team Leadership: Coach, manage, and recruit global team members, guiding career development and fostering an inclusive culture while monitoring critical service levels.
- Cross-Functional Partnership & Hands-On Support: Act as the primary escalation point for complex billing disputes and provide hands-on support for high-profile or urgent billing activity during peak periods while partnering extensively with Commercial, Finance, Accounting, Engineering, and Risk & Compliance teams to resolve issues.
- Process Improvement & AI Integration: Drive automation, simplification, and process redesign initiatives, explicitly identifying AI opportunities and seamlessly integrating them to increase operational scalability and re-allocate team capacity toward complex, high-impact billing projects.
- Compliance & Audit Management: Ensure stringent compliance with internal controls, SOX requirements, and data privacy policies, acting as a steward of financial data across standard and AI-enabled workflows and supporting audits and walkthroughs by preparing documentation, explaining processes, and ensuring timely completion of requests.
- Data Analysis & KPI Reporting: Analyze billing data, operational trends, and variances to identify risks; continuously publish KPI reports and strategic management updates for leadership.
- Policy Management & Documentation: Maintain, improve, and enforce billing policies, procedures, and comprehensive documentation to support consistent accuracy and global scale.
- Risk Mitigation & Issue Resolution: Use sound judgment to proactively identify and escalate risks early, effectively minimizing impacts on close timelines, customer experience, and financial integrity.
- Global Operations Strategy: Operate effectively across a complex global environment, coordinating strategic resource distribution and workflow across multiple time zones and regions.
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Minimum Qualifications
- 5+ years of relevant experience in billing operations, overseeing complex, high-volume processes with an emphasis on accuracy and control.
- Proven track record of managing adherence to internal controls, SOX requirements, and compliance standards within a financial environment.
- Experience coaching, managing, and developing a high-performing team while fostering a collaborative and inclusive culture.
- Strong analytical skills with the ability to confidently leverage data, KPIs, and operational trends to identify risks and guide strategic decisions.
- Experience operating effectively within a cross-regional environment, coordinating workflows across diverse geographical areas and time zones.
- Demonstrated systems-oriented approach with proficiency in standard billing tools, reporting platforms, and complex operational processes.
Preferred Qualifications
- Proven capability to identify, test, and lead the adoption of AI tools or automation initiatives within financial operations, ensuring transparent ROI.
- Advanced stakeholder management and communication skills to partner cross-functionally and effectively resolve non-standard billing disputes.
- A strong process-improvement mindset with a documented history of simplifying workflows and increasing operational scalability.
- Exceptional judgment and accountability when serving as an escalation point for high-profile, urgent, or highly complex billing scenarios.
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Benefits and Perks
- 🌍 Flexibility & time off
- Generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.
- 🧠 Health & wellbeing
- Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.
- 📈 Growth & development
- We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.
- ✨ Extra perks
- Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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