Manager, Client Services

Job Title: Manager, Client Services

Work Location: London, Farringdon (Hybrid)

Start Date: ASAP

About Whalar

Whalar is the leading, most awarded, independent Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global.

About Client Services

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.

We’re looking for a Manager to help bring creator-led campaigns to life from start to finish. In this role, you’ll work directly with creators and brands - sourcing talent, guiding creative, managing content, and keeping campaigns running smoothly. If you’re obsessed with social trends, love working with creators, and want to be at the heart of the creator economy, this role is for you.

The team has three core functions:

• Manage client relationships, creator partnerships, budgets and timings across any executional workflows.
• Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.
• Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

Day-to-Day Responsibilities

• Project manage, organize and direct the day-to-day operations of campaign delivery, with exemplary client service
• Manage, develop and mentor Direct Reports, support with career pathing and goal setting
• Track and manage campaign budgets, ensuring budgets are kept on track
• Managing and analyzing large datasets, with advanced Excel and/or Google Sheets skills, interpreting and presenting data to internal and external stakeholders.
• Ensure creator briefing materials and creator casting is reflective of the brand’s vision and campaign needs.
• Develop client relationships and deepen partnerships, identifying new commercial opportunities where possible.
• Showcase strong client and objection handling skills and know when to escalate to Snrs within the business
• Lead and be an active participant in internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
• Work with internal stakeholders to assess campaign performance and key performance indicators (KPIs) to determine the extent to which the original objectives and strategies were met.