11:11 Systems
Manager, Cloud Operations
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The Role:
11:11 Systems is looking for an experienced Manager of Cloud Operations to join our team. This role provides ownership of Cloud Operations across 11:11 Systems technology ecosystem and platforms supporting customer-facing cloud services across all global 11:11 Systems data center locations. The manager will also field requests from numerous teams at 11:11 Systems to ensure success of systems and services. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Director, Cloud Infrastructure Operations.
Responsibilities:
- Lead and build a team of Cloud Operations professionals that ensures quality across 11:11 global platforms.
- Provide complete ownership of remediation and trending of alerts across all 11:11 “as-a-service” product offerings, including IaaS, DRaaS, BaaS, Recovery Services and others.
- Manage remediation of infrastructure monitoring, alerts, and life cycle management including, but not limited to, host servers, virtual servers, storage arrays, network infrastructure (e.g. switches, routers, firewalls, etc.).
- Collaborate with Data Center Operations on facility and environmental monitoring and alerting including power consumption, operating temperatures, and other key data center environmental factors.
- Act as stakeholder in the success of service and product offerings, from designing to implementing automated solutions and automated functions for new and existing products.
- Develop, track, and report KPIs to the company.
- Collaborate with the Cloud Architecture, Cloud Services, Cloud Infrastructure, and SRE teams to support optimal integration and capabilities within the 11:11 cloud platform and management console.
- Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner.
- Develop strong domain knowledge as a subject matter expert in the core monitoring and life cycle technologies in use by 11:11 global cloud infrastructure platform.
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values.
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures, and policies.
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
- Additional duties as assigned.
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Qualifications:
- Bachelor’s or University degree in technical discipline, or equivalent related work experience required.
- 4+ years’ experience leading a team of engineers, enterprise infrastructure management, monitoring, and alerting frameworks and platforms integration.
- Winning mindset with the ability to manage execution of infrastructure excellence with an entrepreneurial spirit believing in implementing and leaving solutions better than you found them.
- Experience with VMware ecosystem including vSphere, vCloud Director, Veeam, Zerto preferred.
- Experience in infrastructure monitoring tools, automation, and scripting languages including Ansible, Go, Python preferred.
- Understanding of API, infrastructure as a service, and disaster recovery services preferred.
- Experience working in large-scale, multi-tenant service provider environments.
- Excellent communicator, high energy, positive attitude, aptitude for professional growth.
- Must be legally eligible to work in assigned country without visa sponsorship.
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To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits:
- Standard Life Pension Scheme
- Healthcare Insurance Plan
- Cash Plans
- Income protection
- Life assurance
- Paid Vacation & Holidays
- Leave of absences
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