Academic Scheduling & Resource Planning including (25%):

• Oversee the timetabling processes for each semester and summer program in alignment with registrar and accreditation requirements. Collaborate with the Office of Global Programs Academics Team to facilitate.
• Oversee the creation of the Final Exam Schedule each semester to ensure academic integrity and facility optimization.
• Manage the course scheduling process and provide real-time updates to the Finance/HR team for faculty letters of appointment.
• Partner with Finance to manage faculty supplemental payments (e.g., extra exam papers, exam re-writes) and oversee all invoices for guest lecturers and special events, including Tuesday Lates, in a timely manner consistent with policies.
• Oversee the co-curricular budget, trip requests, and associated expenditure. Submit all documentation and support in a timely manner to Finance for processing and payment.

Accessibility, Student Support & Faculty Support including:(25%):

• Serve as the primary liaison for the Moses Center for Accessibility and Inclusive Culture, ensuring full delivery of inclusive culture requirements.
• Oversee logistics for approved extended time, make-up and remote exams and guide direct reports in navigating faculty queries.
• Coordinate support for students following class absences, including the scheduling of make-up exams and coursework deadlines.
• Oversee the "Incomplete" grade process for students, liaising with faculty and global partners to ensure timely resolution.
• Manage faculty illness protocols, including make-up date scheduling.
• Ensure student concerns are submitted to NYUConnect in a timely fashion and monitor follow-up from the student's home school.

UKVI Attendance Compliance including:(10%):

• Working with ICIR, act as the academic lead for attendance policy enforcement as per UKVI regulations.
• Supervise the monitoring of absences. Train and advise new faculty on monitoring and reporting protocols, in conjunction with ICIR staff.
• Manage student absence requests and meet with students in the monitoring phase, in conjunction with the Student Support team; liaise with ICIR, Global, and home schools when students are non-compliant with policies.
• Ensure attendance concerns are submitted to NYU Connect for escalation with the home school advisor.
• Work with ICIR to automate and improve attendance reporting, monitoring, and tracking, seeking strategic ways to improve the accuracy and efficiency of attendance compliance.

Other Academic Affairs Duties & Student Support including (10%):

• Supervise staff in providing general academic support to students regarding academic questions and class issues and complaints; coach team members on effective conflict resolution and escalate complex matters as appropriate.
• Assist all students with the processes for Drop/Add, Pass/Fail, and Withdraw.
• Working with the Office of Student Life Student Support Team, lead the resolution of student academic conduct matters, including class behaviour and attendance issues; guide staff in consistent application of policies and ensure equitable outcomes.
• Attend faculty meetings and support the Director and Associate Director in all aspects of planning and execution; delegate preparatory tasks to team members and ensure seamless coordination of meeting logistics and follow-up.
• Provide support and advice to faculty in matters such as classroom issues, procurement of teaching resources, contractual obligations, etc.
• Co-Lead the orientation of new faculty, coordinating the team's involvement in onboarding and ensuring new faculty are equipped with the resources and information needed for success.
• Support the Associate Director and Programme Managers with the oversight of grading– monitoring standards, timely submission of grades by faculty, signposting complaints, Academic Integrity cases and appeals for students.
• Oversee the team's coordination of academic orientation each semester, delegating responsibilities, setting timelines, and ensuring a seamless experience for incoming students.
• Manage the handling of day-to-day academic inquiries from students, parents, external organisations, faculty, NYUL, and NYU staff; establish service standards for the team and monitor performance to ensure responsiveness and professionalism.
• Assist in the purchasing of academic and class-related resources.
• Other duties as assigned by the Associate Director/Academic Affairs or required by the Director or Deputy Director of NYUL.

Qualifications

Required Education

• Degree level

Required Experience

• 5 experience of university or study abroad academic administration

Required Knowledge, Skills, and Abilities

• Understanding and empathy with needs and expectations of international students
• Knowledge of the US Higher Education system
• Ability to gather and report information accurately, clearly and concisely
• Team player with excellent interpersonal skills
• Strong organisational ability
• Computer literate with good knowledge of Microsoft Office Suite
• Excellent written and oral skills with experience of addressing public audiences

Preferred Education

• Post graduate qualification

Additional Information

• Candidates must have the unrestricted right to work and live in the UK prior to appointment.
• Further benefits include: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional).
• Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes.
• NYU London is an equal opportunity employer committed to equity, diversity and social inclusion.
• NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
• EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity