Deloitte
Manager, Global Contact Centre (GCC) Delivery Manager, Global
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Connect to your Industry
At Deloitte Global, people are valued and respected for who they are – with opportunities to bring their unique perspectives, talents, and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Global CoRe
Global CoRe is a shared service within Deloitte Global, providing fundamental services to Deloitte People around the world: Knowledge Services, Creative Services, Contact Center, Procurement, and Strategic Insights Center. We deliver essential capabilities that save time, convey insights, minimize risk, enhance client service delivery, solve problems, and contribute to Deloitte’s success.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs, and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Within the Global Contact Centre (GCC), we are focused on delivering consistent, high-quality service at scale, supported by a clear set of value drivers that define the experience and outcomes we aim to achieve. These include:
- Channel Effectiveness – making it easy to get help through the right channel, first time
- Workforce Enablement – equipping practitioners with the support, knowledge, and tools they need
- Quality Outcomes – delivering clear, accurate, and helpful outcomes that meet real needs
- Data-driven Insights – using insight to anticipate demand and continuously improve
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Enabled by:
- Technology & Automation
- Scale & Standardisation
- Operational Efficiency
- Operational Health & Sustainability
The Delivery Manager plays a key role in turning these priorities into tangible outcomes, leading the delivery of initiatives that improve service quality, performance, and experience across the GCC.
We are seeking a highly motivated and experienced Delivery Manager to support the delivery of key initiatives across the Global Contact Centre.
Role Responsibilities
Delivery Ownership
- Lead the end-to-end delivery of initiatives within a defined GCC focus area, ensuring they are delivered on time, within scope, and to a high standard.
- Translate priorities and outcomes into clear delivery plans, milestones, and activities.
- Ensure delivery of initiatives drives measurable outcomes aligned to GCC value drivers.
Planning & Execution
- Build and maintain delivery plans, including timelines, resources, and key milestones.
- Coordinate cross-functional teams to ensure effective delivery across business and technology stakeholders.
- Monitor progress and proactively address issues to keep delivery on track.
Risk & Issue Management
- Identify, manage, and escalate risks and issues that may impact delivery.
- Work with stakeholders to resolve challenges and maintain momentum.
Stakeholder Collaboration
- Work closely with delivery leads, technology teams, and business stakeholders to support effective delivery.
- Provide clear and regular updates on progress, risks, and outcomes.
- Support alignment across teams involved in delivery.
Standards & Ways of Working
- Apply agreed delivery methodologies, standards, and governance approaches.
- Maintain appropriate delivery documentation, plans, and artefacts.
- Contribute to improvements in delivery practices and ways of working.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Team Leadership
- Motivate and coordinate delivery teams, fostering collaboration and accountability.
- Provide feedback and support to team members where appropriate.
Connect to your skills and professional experience
Desired Experience
- Demonstrable experience managing complex, cross-functional delivery within Contact Centre, Business Services, or Technology environments.
- Experience in consulting, client delivery, or similarly fast-paced, stakeholder-driven environments.
- Proven ability to take ownership of delivery and drive initiatives through to completion.
- Strong planning, organization, and prioritization skills.
- Experience working across business, technology, and data environments.
- Strong stakeholder management skills, with the ability to collaborate across teams.
- Excellent communication skills (written, verbal, and presentation).
Education & Certifications
- Project or programme management certification (e.g. PMP, Agile) desirable but not essential.
Technical Skills
- Strong understanding of delivery management approaches.
- Experience with planning, tracking, and reporting delivery progress.
- Advanced skills in MS Project, Excel, Word, and PowerPoint.
- Familiarity with ServiceNow or similar tools desirable.
If you are a highly motivated Delivery Manager with a passion for driving high-quality outcomes and delivering impactful change, we encourage you to apply for this exciting opportunity.
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing, and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
For a full job description, please visit our online Deloitte Careers portal.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location