PCS Wireless
Manager, Global Marketplace Operations
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Brief Description
Ideals Today BV, a PCS Wireless company, operates a direct-to-consumer business focused on mobile accessories and related products. As we continue to expand our presence across global online marketplaces and e-commerce platforms, we are seeking a Manager, Global Marketplace Operations to lead and coordinate the operational processes that support this growing business.
The Manager will oversee the end-to-end marketplace workflow, partnering across Commercial, Pricing, Operations, Finance, and external service providers to ensure products are listed accurately, inventory is available, orders are fulfilled efficiently, and customers receive a consistent experience. This role will help build scalable processes and strengthen the operational foundation needed to grow Ideals Today BV's global marketplace business.
Job Responsibilities
- Manage the end-to-end operational workflow for Ideals Today BV’s global marketplace and e-commerce activities.
- Coordinate product listings, inventory availability, pricing updates, order processing, fulfillment, shipping, delivery, and returns.
- Partner with Commercial, Pricing, Operations, and Finance to ensure effective marketplace execution.
- Establish and document marketplace processes, procedures, controls, and service expectations.
- Monitor marketplace activity and operational KPIs, identifying and resolving issues that impact performance or customer experience.
- Support the launch and expansion of new marketplaces, countries, products, and e-commerce capabilities.
- Manage operational relationships with marketplace platforms and third-party service providers.
- Identify opportunities to automate, simplify, and scale marketplace operations.
- Provide reporting and insights to leadership on performance, operational challenges, and opportunities.
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Requirements
Who You Are:
- Experience in marketplace operations, e-commerce operations, digital commerce, or a related field.
- Experience working with online marketplaces or global e-commerce platforms.
- Strong understanding of product listings, inventory, order management, fulfillment, shipping, returns, and customer experience.
- Strong project management and cross-functional coordination skills.
- Highly organized, analytical, and comfortable managing multiple priorities and stakeholders.
- Experience building or improving processes in a growing business environment.
- Comfortable working across countries, time zones, and global teams.
- Proactive, resourceful, and able to move between strategy and hands-on execution.
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We Are Seeking People Who
- Act like owners.
- Are continually raising the bar.
- Are sincerely open-minded and willing to examine their strongest convictions with humility.
- Nurture and embrace differing perspectives to make better decisions.
What's In It For You
- Competitive salary.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Comprehensive benefits package.
We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.
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