Technical Incident Response & Forensics

• Lead and support advanced digital forensic and incident response investigations.
• Conduct and oversee host, network, cloud, and log-based forensic analysis.
• Perform investigative activities involving Windows, Linux, macOS, Azure, AWS, and Google Cloud environments.
• Guide containment, eradication, recovery, and remediation activities during active security incidents.
• Validate investigative findings and technical conclusions developed by team members.
• Develop complex investigation strategies and incident response plans for customer environments.
• Conduct forensic analysis through collected evidence to determine threat actor activity and timeline, identify persistent mechanisms, data impact and indicators of compromise.
• Maintain expert-level knowledge of emerging threats, attack methodologies, ransomware trends, and DFIR best practices.
• Participate directly in the most complex, high-risk, or high-visibility engagements, when required.

Customer & Stakeholder Engagement

• Serve as a senior trusted advisor during active cybersecurity incidents.
• Communicate technical findings to executive leadership, legal counsel, insurance carriers, and technical stakeholders.
• Lead scoping discussions and engagement planning for new incident response matters.
• Support cyber extortion and ransomware negotiation strategy development and approval.
• Present recovery plans, investigative findings, and strategic recommendations to customer stakeholders.
• Build and maintain relationships with legal counsel, cyber insurance carriers, strategic partners, and customers.
• Support business development activities, attend industry events, and thought leadership initiatives as needed.
• Recommend Arctic Wolf solutions and services where appropriate based on customer needs.

Strategic Leadership & Program Development

• Partner with Directors and Executive Leadership to execute the vision, strategy, and growth plans for the Incident Response organization.
• Identify opportunities for automation, innovation, tooling improvements, and operational efficiencies.
• Define and standardize processes, methodologies, documentation, and service delivery frameworks.
• Drive reporting and analytics initiatives that demonstrate business impact, customer outcomes, operational efficiency, and risk reduction.
• Collaborate across Product, Engineering, Security Operations, Concierge, MDR, Sales, Marketing, and Customer Success teams.
• Support strategic planning, budgeting, forecasting, workforce planning, and organizational scaling initiatives.
• Champion quality assurance programs, service delivery excellence, and customer experience improvements.

General Responsibilities

• Create and participate in escalation, evening, weekend, and holiday on-call rotations.
• Conduct peer reviews, quality reviews, and case audits.
• Promote information sharing, documentation, and organizational learning.
• Maintain required technical certifications and professional development goals.
• Perform other duties as assigned in support of Arctic Wolf's Incident Response mission and organizational objectives.

Key Skills

• Digital Forensics & Incident Response (DFIR)
• Leadership and Team Development
• Incident Command and Crisis Management
• Cyber Extortion and Ransomware Response
• Executive Communication
• Customer Relationship Management
• Strategic Planning
• Operational Excellence
• Process Development and Standardization
• Performance Metrics and Reporting
• Cloud and Enterprise Incident Response
• Investigation Quality Assurance
• Resource Planning and Utilization Management
• Stakeholder Management
• Cross-Functional Collaboration
• Project and Program Management

Minimum Qualifications

• 3+ years of experience leading technical teams, people management, or service delivery organizations.
• Demonstrated experience leading complex cyber incident investigations and recovery efforts.
• Strong knowledge of host, network, cloud, and enterprise forensic analysis.
• Experience managing customer-facing engagements involving legal counsel, cyber insurance carriers, and executive stakeholders.
• Exceptional verbal and written communication skills.
• Experience developing operational processes, performance metrics, and quality assurance programs.
• Ability to lead multiple concurrent initiatives and prioritize effectively in high-pressure environments.
• Fluency in English, verbal and written

Preferred Qualifications

• Bachelor's degree in Information Security, Digital Forensics, Computer Science, Cybersecurity, or a related discipline.
• Industry certifications such as GCFA, GCFE, CISSP, GCIH, EnCE, ACE, or equivalent.
• Experience within consulting, managed security services, or incident response service organizations.
• Experience presenting at industry conferences, customer events, or technical forums.
• Experience supporting large-scale enterprise incident response programs and global service delivery teams.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2025), and Kununu Top Company – Germany (2025). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognises that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organisations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees
• 28 days annual leave, 8 bank holidays and paid volunteering days off
• Pension plan employer match
• Training and career development programs
• Robust Employee Assistance Program (EAP) with mental health service
• Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection.
• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial