Arizona Department of Administration
MANAGER, INDIVIDUAL INCOME TAX AUDIT
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DEPT OF REVENUE
Funding Arizona’s Future Through Excellence in Innovation, Exceptional Customer Service and Public Servant-Led Continuous Improvement.
MANAGER INDIVIDUAL INCOME TAX AUDIT
Job Location:
ADDRESS: (RECRUITER TO KEY IN) DIVISION/UNIT NAME ADDRESS, CITY, ST ZIP
Posting Details:
SALARY: $77,500 Annually
GRADE: 25
CLOSING DATE: 8/14/26
Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. To learn more about ADOR please visit azdor.gov. Come Join the ADOR Team!
The Manager, Individual Income Tax Audit provides oversight and management of the full spectrum of audit functions and audit team for one’s assigned Individual Income Tax unit or team. This role oversees and/or develops audit scopes, programs, informal hearings and objectives, procedures, and deliverables, and also oversees and prepares outlines, drafts, reports, and submission of reports. Additionally, this position recommends and advises management regarding changes in business processes, information systems, and accounting or management procedures; reviews and identifies changes in professional standards, pronouncements, and federal audit requirements, and notifies management and audit staff; and external stakeholders.
This position may be available for remote work within Arizona (3 days per week in the office/hoteling).
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
Supervisory -Carries out supervisory responsibilities in accordance with ADOR’s core values, agency policies, applicable standard work, and applicable laws. -Actively participates in the interviewing and hiring processes and ensures successful functional onboarding of new employees -Plans, assigns, coordinates and oversees daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization -Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring -Sets reasonable stretch performance goals and conducts mid-year and annual performance appraisals -Recognizes and rewards performance excellence, culture championship, and continuous improvement efforts -Communicates and enforces agency policies and programs -Applies corrective action, addresses complaints and resolves problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate
Service Delivery -Ensures exceptional audit-related service delivery to taxpayers through the effective and efficient use of resources to include any one or more of the following duties as needed/assigned/indicated: -Responds to inquiries from taxpayers, attorneys, cities/towns and management regarding tax liabilities, and interpretation of tax statutes, rules and regulations -Manages multiple taxpayer audits, voluntary disclosures, as well as ensuring tax compliance; conducts extensive research, analysis, and applies auditing techniques which may include personally conducting complex audits -Serves as lead for audits, and as an escalation point for matters regarding the Department’s position regarding audit outcomes -Addresses through research, analysis and decision making techniques any changes to state statutes or federal law or code to update our policies, procedures and audit standard work, along with any communications to taxpayers -Testifies in Tax Hearings as needed -Negotiates closing agreements with Taxpayers -Manages taxpayer concerns and escalates to upper management or Taxpayer Services for higher level support -May serve as subject matter expert for specific/specialty tax types and related systems, and supporting the functionality of those tax systems
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Quality Assurance -Reviews and approves audit assessments and PRI refund requests -Provides technical assistance and coaching to direct reports -Troubleshoots tax reporting inaccuracies, refunds, and audit procedures -Interprets state tax statutes, city code and court decisions -Assists the Attorney General’s Office in the enforcement of state tax laws by providing relevant supporting documentation and/or review of affidavits. -Develops and maintains updated department policy, procedures and training manuals
Agency/Department Compliance & Continuous Improvement -Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. -Actively contributes to team and individual effectiveness through the following: -Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated -Completes all required training in a timely manner. -Participates in assigned work teams as appropriate. -May complete periodic metrics, projects, huddle boards and reports as requested. -Prepares for and actively participates in 1:1 coaching with supervisor -Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.
Reporting -Develops and maintains accurate, effective and timely status, progress, and resources utilization reports for team and upper management -Ensures team production, time and summary reports are produced, reviewed for accuracy, and shared with management accordance to established timelines -Projects Engagement -Engages as project business lead and/or SME as applicable, to ensure the successful execution of all mandated and non mandated projects.
Knowledge, Skills & Abilities (KSAs):
Knowledge/Understanding -Knowledge of federal and state laws, rules, and regulations pertaining to tax -Knowledge of individual income tax policy and procedures. -Knowledge of organizational and administrative procedures -Knowledge of auditing methods and systems of generally accepted auditing standards, risk assessments, contract and fiscal management -Understanding of methodologies of legal research, auditing, and accounting principles and procedures
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Skills -Strong verbal, written, and listening communication skills -Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, average, simple and compound interest -Excellent interpersonal skills and demeanor -Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations -Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority -Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive. -Proficient in the use of tax reporting systems
Abilities -Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety -Ability to work with a high degree of autonomy and also participate collaboratively as part of a team -Ability to build, motivate, engage, develop/grow, and retain a high performing team -Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner -Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed. -Ability to travel up to 10% within the state of AZ -Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another
Selective Preference(s):
The ideal candidate for this position will have:
-Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment AND minimum four (4) years’ related experience as an Auditor, or equivalent experience -Possess a certification such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Fraud Examiner (CFE), Certified Information Systems Auditor (CISA) and/or Certified Government Auditing Professional (CGAP)
Pre-Employment Requirements:
The final candidate will be required to abide by the the following pre-employment checks: -Employment Verification and Reference Checks -State and Federal Criminal Background Check, including fingerprinting -Arizona Tax Filing Records Check -If applicable, ASEDRA Authorized Driver Identification Check
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