Reporting, Analytics & Commercial Performance

• Use analytics and reporting tools to measure product performance, audience engagement and quality of experience.
• Produce regular performance reports and insights to support product decisions.
• Monitor commercial metrics including engagement, conversion, retention and revenue.
• Support financial, legal, accessibility and data protection compliance requirements.

General Responsibilities

• Support supplier management, contract renewals and service continuity planning.
• Assist with platform, app and customer support investigations.
• Coordinate the resolution of technical issues with internal teams and suppliers.
• Maintain test accounts and product access records.
• Work closely with the wider Digital Product team to share knowledge, improve processes and support successful product delivery.

Requirements

Essential Knowledge

• Experience in Product Ownership or Product Management within consumer-facing digital products, supporting app, web or media platforms.
• Understanding of digital media, OTT platforms, subscription models, video streaming, content entitlement and user journeys.
• Strong communication, stakeholder management and problem-solving skills, with the ability to translate technical concepts for non-technical audiences.
• Experience working in Agile environments, including backlog management, sprint planning and delivery coordination.
• Analytical and commercially minded, with experience using data, reporting and KPIs to inform decisions.
• Understanding of platform integrations, data privacy, GDPR and digital compliance requirements.

Essential Technical Skills

• Product and project management experience using tools such as Jira and other Agile platforms.
• Strong reporting and analytics capabilities, including Power BI or similar BI tools.
• Experience managing budgets, supplier relationships, contracts and operational governance.

Desirable Experience

• Experience working on consumer apps, digital products or platforms focused on engagement, conversion, retention and revenue growth.
• Knowledge of video products, streaming services, OTT platforms and mobile-first content experiences, including short-form and vertical video.
• Experience within sports, media, broadcast or entertainment environments.
• Understanding of connected TV platforms, video infrastructure, localisation and content personalisation technologies.
• Business analysis experience and strong requirements-gathering capabilities.
• Knowledge of AI-driven recommendations, translation and subtitling tools for digital content experiences.

Why Join Us?

This is a full-time perm position working 35 hours per week. Your main base will be our city centre office in Liverpool.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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