SS&C Technologies
Manager - PA26OPSRQ4101
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SS&C Technologies – Manager Client Services – Bristol/Hybrid
About SS&C Technologies
SS&C is a global provider of investment, financial services, and software for the financial services and healthcare industries. Named to the Fortune 1000 list as a top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
SS&C Financial Services
A leading innovator in alternative investment technology solutions and services, SS&C is also home to the industry’s largest fund administrator: SS&C GlobeOp, helping funds of all sizes from start-ups to today's largest funds. Named "Best Administrator: Technology" in the 2020 HFM US Services Awards. Across all of SS&C, we serve nearly $45 trillion in managed assets. We have assembled an exceptional team of fund accounting experts and equipped them with the industry’s leading technology, which SS&C built and supports.
Job Description
Main purpose of role:
- Adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), meeting all Regulatory Requirements and Reporting.
- Manage the day-to-day running of the team ensuring all aspects of client administration are completed correctly and within the required turnaround timescales, whilst ensuring people management is timely and effective through staff PDRs, documented 121s, and training/development.
- Assist team members with complex case work. Ensure the team has an up-to-date library of procedure guides and policies, which are regularly reviewed and updated. Create a culture of continuous improvement in the team by improving client experience and outcomes.
- Ensure a transparent suite of Management Information (MI) is available, regularly updated, and shared with the relevant stakeholder(s) and forum(s).
- Effectively build and manage collaborative relationships across the business, including within Client Operations. Work with other department managers to ensure that adequate risk management and controls are in place across Client Operations.
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Core Requirements:
Regulatory
- To exercise due care and diligence, ensuring the area the role is responsible for are organised and controlled.
- Ensure Regulatory reporting is completed timely and accurately.
- To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation.
- To comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection, and Financial Crime Prevention regulations, as appropriate to the above role.
- To attend/complete all regulatory training.
- To ensure robust controls and escalations exist in relation to incidents and breaches.
- To escalate issues or potential breaches to your Line Manager, to enable consideration for Client Servicing implications.
- To provide input regarding the effectiveness and design of Regulatory changes, controls, and MI, including contributing to the annual review of procedures.
Quality
- All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:
- To be quality driven, aiming for 100% accuracy and timeliness of delivery in the team.
- To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external).
- To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.
- To observe proper standards of market, business, and personal conduct, demonstrating integrity in the execution of duties.
- To communicate and promote the values which reinforce and support a consistent quality culture.
People Management
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- All Line Managers are accountable for the following:
- To communicate openly and honestly with their team.
- To ask, listen, and understand the team.
- To be fair and consistent across the team.
- To be accountable for own actions and the actions of the team.
- To support their teams development and champion professional development.
EEO Statement / Non-agency Disclosure
We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Background Checks
All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check, and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.
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