Mastercard
Manager, Product Management - Readiness
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Manager, Product Management - Readiness
This role sits within Cross-Border Services, part of the Commercial & New Payment Flows (CNPF) business unit under the Mastercard Move umbrella, alongside Send and Move Commercial Payments.
Cross-Border Services (XBS) is a global payment solution that enables banks, non-bank financial institutions, and businesses to deliver faster, more transparent payments between senders and recipients, supported by multiple channels and payout methods.
The Product Readiness Manager leads complex readiness and enablement initiatives across XBS. The role manages readiness governance processes, intake review activities, launch readiness assessments, and stakeholder engagement to support successful product launches and operational preparedness. They play a critical supporting role in executing these initiatives, ensuring that product launches and operational readiness activities are delivered with precision, governance, and quality. The role focuses on maintaining documentation standards, managing intake processes, and enabling effective stakeholder communication across global and regional teams.
Key Responsibilities
Launch Readiness & Intake Management
- Manage the formal readiness intake and prioritization process, ensuring all initiatives enter delivery with complete and approved readiness documentation
- Govern FY Product launches through a structured readiness review and approval framework
- Drive automation and process improvements to increase the efficiency, consistency, and governance of readiness activities
Documentation & Governance
- Own and maintain centralised Product knowledge repositories, ensuring content is current, approved, structured, and accessible
- Ensure Product standards, guides, settlement constructs, and other readiness documentation are maintained in line with governance requirements
- Drive remediation of legacy documentation gaps and establish periodic review cycles to maintain ongoing accuracy and completeness
Reporting & Communication
- Deliver readiness reporting and dashboards to track documentation completeness, intake quality, and overall readiness status
- Lead and scale XBS communication initiatives to improve internal and external processes
- Govern execution of In the Knows, Internal Product Notifications, and product bulletins, ensuring timely, accurate, and complete communications
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Stakeholder Engagement & Enablement
- Improve awareness and adoption of readiness requirements and processes
- Establish consistent engagement model supporting global and regional readiness needs
- Embed commercialization readiness into readiness assets and practices to ensure value propositions are clearly positioned
- Serve as a subject matter expert and escalation point for readiness processes, governance requirements, and launch execution activities
- Partner with Product, Technology, Operations, Compliance, Legal, Finance, and regional teams to drive readiness outcomes through influence and stakeholder alignment
Core Competencies & Behaviors
Ownership & Collaboration
- Take proactive ownership of assigned work and contribute to a collaborative, solutions-oriented team environment
- Engage proactively with stakeholders, share knowledge, and support alignment to deliver high-quality, timely outcomes
Continuous Improvement
- Actively identify opportunities to improve team processes and tools
- Raise risks early and support implementation of enhancements that increase team effectiveness
Execution & Problem Solving
- Identify opportunities for workflow optimization and automation across product management lifecycle
- Collaborate with partners to implement scalable solutions that enhance efficiency
Team & Partner Enablement
- Promote innovation and excellence across global and regional teams
- Share product knowledge and best practices to foster a culture of continuous improvement
About You
You are a strategic thinker with a passion for product management and communications. You thrive in complex environments and excel at translating technical detail into clear, actionable content.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You bring:
- Proven experience in product management with a strong track record of authoring and managing complex product documentation, preferably in the payments/FINTECH industry
- Exceptional writing, editing, and content structuring skills
- Ability to simplify complex processes for diverse global audiences
- Experience creating training materials, management decks, and product bulletins
- Strong cross-functional collaboration skills across technical, commercial, operations, and legal teams
- Project management capabilities within your own scope of work
- Fluency in English (reading, writing, speaking)
Qualifications & Experience
- Bachelor’s degree required; Master’s degree preferred. Degrees in business, communications, or writing-intensive disciplines are advantageous
- Experience in a communication-intensive product management role within digital financial services
- Familiarity with financial services regulatory requirements (e.g., KYC, AML)
- Knowledge of cross-border payments and/or foreign exchange is a plus
- Understanding of the product management lifecycle, especially API-based products and solutions
- Strong analytical, problem-solving, and strategic thinking skills
- Excellent organizational and self-motivation skills
- Ability to build and maintain collaborative relationships across global teams
- Experience with SharePoint, Power Automate, MS Teams, or similar platforms
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location