Deloitte
Manager, Professional Education Team, Learning, Human Resources - 12 Month Secondment/ FTC
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The development of our people is a key component of our People Priorities and Employee Value Proposition. Our Talent and Learning mission is to measurably improve the experience and performance of colleagues at Deloitte. Learning and professional education are critical components of that employee experience, particularly for our early careers’ population.
Deloitte is one of the largest student employers in the UK. We support thousands of graduates and apprentices through professional qualification pathways, combining client-facing experience with formal learning and development. Within Audit & Assurance, successful progression through ACA exams and apprenticeship milestones is critical to student experience, business capacity, retention and future capability.
The Professional Education team plays a key role in ensuring our students are supported to progress through their exams, remain on track with their qualification pathway and receive timely, coordinated intervention when additional support is required.
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Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
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As the Audit & Assurance Professional Qualification Manager, you will play a pivotal role in delivering Deloitte’s Early Careers Catalyst programme across the A&A ACA student population. The role is centred on ensuring student progression, exam success through coordinated support, so that students have the right guidance, intervention and escalation routes to progress through their exams and continue towards qualification.
Working closely with the Student Advisory Service, senior Audit & Assurance stakeholders, training providers and Institutes, you will use data, insight and stakeholder relationships to identify students who may be at risk of falling behind and ensure effective support plans are put in place. You will act as the connective point between the business, student support function and external training provider to create a seamless and proactive student experience.
This is a high-impact delivery role for someone who is passionate about early careers talent, confident working across complex stakeholder groups and focused on improving student outcomes through structured programme delivery, proactive intervention and continuous improvement.
Working with the Head of Professional Education, Student Advisory Service, and senior Audit & Assurance stakeholders, responsibilities include:
Programme delivery and student success
- Lead the delivery and continuous improvement of the A&A Early Careers Catalyst programme, ensuring it is embedded across relevant cohorts and aligned to the wider Professional Education and Early Careers strategy.
- Drive activity focused on improving student engagement, exam readiness, progression, qualification completion and overall student experience.
- Translate Catalyst programme objectives into practical delivery plans, governance routines, reporting and stakeholder actions.
- Identify opportunities to improve how students are supported before, during and after key exam points, including the transition between courses, exams, results and resit decisions.
- Oversee A&A BrightStart Scheme, ensuring apprenticeship requirements, student progression and business expectations are managed in a coordinated way.
- Ensure lessons learned from Catalyst delivery are captured and used to refine the support model, communications, governance and escalation approach.
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Student progression and exam support
- Monitor student progression through qualification pathways and apprenticeships where relevant, with a clear focus on exam attendance, results, resits, deferrals and movement off pathway.
- Use student data to identify individuals or cohorts at risk of delayed progression, repeated deferral, exam failure, disengagement or qualification non-completion.
- Work with the Student Advisory Service to ensure at-risk students have appropriate intervention plans, follow-up actions and escalation routes.
- Facilitate regular student progression reviews with relevant Professional Education, Student Advisory Service, Training Providers and A&A stakeholders.
- Support consistent decision-making relating to deferrals, pathway amendments, exceptional circumstances, resit strategies and progression to future courses or exam sittings.
- Ensure student support activity is documented, tracked and reviewed so that interventions lead to clear outcomes.
Partnership with the Student Advisory Service
- Work closely with the Student Advisory Service to deliver an integrated, proactive student support model for A&A students.
- Ensure clear roles, responsibilities and hand-offs between Professional Education, Student Advisory Service and the business for student progression and support activity.
- Review support case themes, query volumes, escalation trends and student outcomes to identify improvement opportunities.
- Collaborate on student communications, guidance, drop-ins, check-ins and other targeted interventions to support students through key exam and pathway milestones.
- Escalate complex academic, wellbeing or pastoral concerns through the appropriate routes, ensuring sensitive matters are handled professionally and consistently.
Provider management
- Build and maintain a strong working relationship with our training providers, professional bodies and other relevant professional education providers, focused on student progression and exam success.
- Use attendance, engagement, mock performance, exam result and feedback data to identify where additional support or challenge is required.
- Work with our training provider to coordinate targeted academic support, revision activity, progress updates and interventions for students requiring additional assistance.
- Hold providers accountable for the quality, timeliness and responsiveness of support delivered to Deloitte students.
- Ensure provider insight is brought into Catalyst governance and used to improve the end-to-end student support model.
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Stakeholder management and business engagement
- Act as a trusted point of contact for A&A stakeholders on student progression, exam support and Catalyst programme delivery.
- Engage Exam Managers, People Leaders and senior A&A stakeholders to drive shared ownership of student success and timely intervention.
- Provide clear updates on student progression, risks, intervention activity and outcomes to relevant governance forums.
- Influence stakeholders to adopt consistent, evidence-led approaches to supporting students through their qualification pathway.
- Work across HR, including Early Careers, Recruitment, Onboarding, Resourcing and Central Business Services, to ensure the student experience is joined up from onboarding through qualification progression.
Data, insight and operational excellence
- Use Deloitte’s Student Assessment and Reporting Tool, Kaplan reporting and other agreed data sources to generate actionable insight on student progression, exam outcomes and support needs.
- Develop clear reporting that highlights key student success indicators, risks, intervention status and areas requiring business attention.
- Identify trends and root causes relating to student performance, support needs, deferrals, exam failure or off-pathway movement.
- Drive continuous improvement across student support processes, governance, communications and reporting.
- Support the adoption of technology, data and AI-enabled ways of working where these improve proactive student support, operational efficiency and decision-making.
Connect to your skills and professional experience
- Experience delivering student success, professional education, learning or early careers programmes within a complex, matrixed organisation.
- Strong understanding of professional qualification pathways, ideally including ACA and apprenticeship delivery models.
- Experience working with student support, learner support or advisory functions to improve progression and outcomes.
- Experience working with external training providers
- Demonstrable ability to use data and insight to identify risk, drive intervention and report on outcomes.
- Strong stakeholder management skills, with the confidence to work with senior business leaders, Exam Managers, People Leaders, HR teams and external providers.
- Excellent communication skills, with the ability to explain complex student progression issues clearly and professionally.
- Strong programme delivery and operational management skills, with the ability to manage multiple cohorts, priorities and stakeholders.
- Experience improving processes, governance or reporting to support student, learner or employee outcomes.
- A passion for supporting early careers talent and improving student experience and qualification success.
- A qualified accountant or equivalent professional qualification is highly desirable but not essential.
- Experience in the professional services industry is highly desirable.
- A bachelor’s degree or international equivalent is required.
For a full job description, please visit our online Deloitte Careers portal.
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