Relevant experience

• Experience of implementing recognised industry standards such as security (e.g. CRI, ISO27001) and operational resilience / BCM (e.g. ISO 22301) and IT (e.g. ITIL). [Preferred]
• Experience of managing or partaking in the RCSA process ideally in a financial services, IT or payments context. [Preferred]
• Experience of working in 1st or 2nd line risk teams or within 3rd line Internal Audit functions within a financial services environment. [Preferred]
• Experience of working in any of the following disciplines, not necessarily in a financial services environment: Technology (e.g. incident/change/problem management), Cyber Security (e.g SOC, vulnerability mgmt. etc), or Operational Resilience (e.g. Third party management, scenario analysis etc).
• Experience of applying operational risk frameworks and using of GRC solution.
• Experience of working on cross-functional initiatives to design and implement best practice risk management practices.
• Experience of working on complex cross-functional strategic initiatives, projects and teams.
• Experience in delivering presentations and engaging with a wide group of stakeholders.

Relevant skills

• Excellent communication skills (both written and oral)
• Attention to detail with strong reporting and presentation skills
• Ability to self-start, problem solve and work under pressure
• Adept use of MS Word, Excel and PowerPoint
• Basic use of PowerBI, Tableau, Domo, Access database or other reporting tools
• Basic understanding of database management and SQL

Overview

Make a real impact on the resilience of the UK's critical payments infrastructure.

Vocalink, a Mastercard company, is seeking a Manager, Technology & Operations Risk Management to play a key role in safeguarding the services that millions of people across the UK rely on every day. This is a unique opportunity to influence risk management across a nationally critical organisation, partnering with senior stakeholders to strengthen operational resilience, technology risk management and control effectiveness.

Vocalink powers some of the UK's most important payment services, processing over 11 billion transactions annually with a value exceeding £6 trillion. Our platforms support 90% of salaries paid, almost all benefit payments, the clearing of all cheques, and the majority of ATM transactions. The work you do in this role will directly contribute to maintaining the security, stability and reliability of services relied upon by more than 60 million people.

Reporting to the Director, Technology & Operations Risk Management, you will join a high-performing team that serves as a trusted risk partner to Technology & Operations leadership. Acting as a critical friend to the First Line of Defence and a key liaison with the Second Line of Defence, you will help shape risk strategy, strengthen governance and ensure risk management is embedded into day-to-day decision-making.

This role offers significant exposure across Technology, Operations and Executive leadership, providing the opportunity to influence outcomes, drive continuous improvement and support Vocalink's ongoing risk transformation agenda. You will champion a strong risk culture, challenge constructively where needed, and help ensure that risk and resilience considerations remain at the heart of how we deliver services to our customers.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.