Cytel
Manager, Sales Operations
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Manager, Sales Operations and Commercial Systems
The Manager, Sales Operations and Commercial Systems will play a central role in strengthening Cytel’s commercial operations by improving systems, processes, data quality, and reporting across the sales lifecycle. Working across Sales, Marketing, Proposals, and operational teams, the role will combine hands-on administration with process improvement and commercial transformation. The successful candidate will provide effective CRM governance, develop actionable reporting and dashboards, support forecasting and pipeline visibility, streamline proposal and contracting workflows, and identify practical opportunities for automation and AI-enabled productivity.
RESPONSIBILITIES
- Administer and continuously improve the CRM, maintaining clear governance, consistent processes, and high standards of commercial data quality.
- Develop and maintain dashboards, reports, and analytics that improve pipeline visibility, forecasting accuracy, and executive decision-making.
- Support the end-to-end commercial lifecycle, including opportunity management, account data, proposals, RFx activity, contracting, and hand-offs to operational teams.
- Monitor data completeness and reporting accuracy, resolve issues, and embed practical governance standards across commercial teams.
- Map and optimise sales and commercial processes to improve visibility, accountability, efficiency, and scalability.
- Identify, assess, and implement automation opportunities that reduce manual administration and improve productivity.
- Support the responsible adoption of Microsoft Copilot, AI, and automation solutions across Sales and Commercial Operations, with a focus on measurable business outcomes.
- Translate business requirements into clear, scalable solutions in partnership with technical teams and system owners.
- Manage relationships with technology vendors and implementation partners, including requirements definition, delivery oversight, service performance, issue resolution, and commercial accountability.
- Lead or coordinate the integration of Salesforce with other commercial and operational systems, ensuring reliable data flows, aligned processes, and a consistent end-to-end user experience.
- Coordinate cross-functional improvement initiatives, workshops, documentation, timelines, and governance activities.
- Provide responsive support, guidance, and training to commercial users, helping to drive system adoption and consistent ways of working.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
QUALIFICATIONS
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Here at Cytel, we want our employees to succeed and we enable this success through consistent training, development, and support. To be successful in this position, you will have:
- Requires a minimum 5 to 8 years of relevant related work experience, plus 2 years in a team leadership role of professional level individual contributors.
- Bachelor’s degree in relevant field or equivalent work experience required.
- Relevant experience in sales operations, commercial operations, business transformation, account management, or a comparable environment; a degree or equivalent professional experience is welcomed.
- Demonstrable experience administering or governing CRM processes and improving adoption, data integrity, and scalability.
- Strong reporting and analytical capability, including experience developing dashboards and translating commercial data into practical insight.
- Experience supporting pipeline management, forecasting, proposal, or RFx processes, contracting workflows, or wider commercial operations.
- Experience managing technology vendors or implementation partners, with the ability to set expectations, coordinate delivery, monitor performance, and resolve issues effectively.
- Experience integrating Salesforce with multiple business systems, working with technical stakeholders to define requirements, support data mapping and testing, and maintain dependable cross-system processes.
- A track record of process mapping, continuous improvement, and implementing scalable ways of working across multiple functions.
- Practical understanding of automation and AI-enabled productivity, with the ability to identify use cases, prioritise opportunities, and support implementation.
- Confidence working across Sales, Marketing, Proposals, Legal, technical, and operational stakeholders, including senior leaders.
- Excellent organisation, communication, and relationship-management skills, with the ability to turn strategic objectives into well-governed operational delivery.
- Proficiency with Microsoft 365 and familiarity with tools such as Microsoft Copilot, Copilot Studio, SharePoint, Power Platform, business intelligence, or process automation platforms would be advantageous.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location