NetJets Europe
Manager Sales Operations (NJE)
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Purpose of Position
Manage and optimise the Sales Operations team to support the sales team through every stage of the sales process to shorten sales cycles and maximise conversion. Collaborate with the sales team and continuously analyse the sales experience to identify and implement improvements in sales processes, sales systems, tools, support and other opportunities to drive revenue growth and improve sales productivity.
Working closely with internal stakeholders, including Finance and IT, to accelerate speed to market while ensuring that all processes, documents, and communications are compliant with internal policies and regulatory requirements.
Serve as a subject matter expert on the NetJets program, sales processes and product terms and support internal stakeholders and the sales team on complex deal structures.
Tasks And Responsibilities
Team Management
- Train and manage the Sales Operations team to excel in their role in supporting the Sales team throughout the sales cycle. This includes but is not limited to proposal generation, operational queries, providing flight quotes, improving pipeline management processes and creating reports and dashboards.
- Develop and coach the Sales Operations team, providing strategic guidance, tactical support, performance feedback and career development to enhance team productivity and engagement.
- Lead recruitment efforts to attract and hire top talent.
- Lead and motivate team members in their areas of expertise and through performance metrics, driving for a culture of excellence and results.
- Accountable for the effective use of the budget allocated to the Sales Operations team.
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Sales Optimisation
- Improve operational efficiency, customer experience and sales productivity by implementing improvements in the sales process, including automation opportunities, resolving obstacles and creating synergies across the sales function.
- Lead high-priority projects, including proposal updates and RFPs to facilitate consistent and effective communication of the NetJets value proposition.
- In collaboration with the Legal department and Data Privacy Specialist, ensure Legal and GDPR compliance in all processes.
- Collaborate with cross-functional teams to implement Sales initiatives.
Sales Systems Management
- Oversee CRM implementation and management, balancing user experience and management visibility requirements.
- Ensure compliance and best practices usage of Sales Systems, including Salesforce and Conga.
- Work closely with NJA and NJE IT to support the development, implementation and use of technology within the Sales team, address technical issues and integrate systems to improve efficiency of sales processes.
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Other duties can be performed subject to being within the same professional career, considered related or functionally linked.
Education
Bachelor's in Business or Finance
Certifications and Licenses
Years Of Experience
6-8 years of experience
Core Competencies
- Adaptability
- Collaboration
- Curiosity
- Service-Oriented
- Strives For Positive Results
Knowledge, Skills, Abilities And Other (KSAOs)
- Degree in Business, Finance or Economics;
- Minimum 5 years’ experience managing a Sales Operations team (preferred);
- Knowledge of NJE Products / Programs (preferred)
- Experience with CRM;
- Proficient in MS Office Suite;
- Ability to interpret and utilise complex data;
- Fluency in Business English (written and spoken)
- Strong communicator and collaborator with experience in cross department communications;
- Detail oriented with strong organisational skills;
- Ability to thrive in a fast-paced, changing environment;
- Strong problem-solving and decision-making abilities;
- Adaptable to evolving company needs.
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