Walmart
Manager Seller Success
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What you'll do...
Join Walmart as a Manager, Strategic Account Management, Marketplace Europe and play a key role in accelerating the growth and success of European sellers across Walmart’s global marketplaces.
In the past two years, we have seen promising growth from sellers based in the UK, Europe and Türkiye selling on our marketplaces in the US, Canada and Mexico. To support this growth, we have opened an office in London to provide better, localized support to sellers and accelerate their success on Walmart Marketplace.
As Manager, Strategic Account Management, you will be responsible for growing and developing a portfolio of high-value Marketplace sellers. You will build trusted relationships with sellers, understand their businesses and develop growth strategies that deliver measurable commercial outcomes for both the seller and Walmart.
You will use data and insight to identify opportunities, diagnose performance challenges and translate them into clear actions. Working closely with teams across Marketplace, Operations, Product and Support, you will help sellers navigate complexity, resolve challenges and take advantage of Walmart’s broader capabilities, including Walmart Fulfilment Services and Walmart Connect.
You will combine strong commercial judgement with a seller-first mindset, balancing seller advocacy with Walmart's business objectives and building partnerships designed for long-term growth.
You'll sweep us off our feet if...
- You have experience managing strategic, enterprise or high-value customer relationships in eCommerce, Marketplace or a related commercial environment.
- You have a track record of delivering measurable commercial growth through strong account management and business planning.
- You build trust quickly and are comfortable developing relationships with senior stakeholders and decision-makers.
- You are highly data driven and use performance metrics, analytics and insights to identify opportunities and make informed decisions.
- You remain calm and effective when dealing with ambiguity, competing priorities and difficult situations.
- You take ownership of problems and proactively drive them through to resolution.
- You demonstrate strong commercial judgement and know when to advocate, challenge or find a pragmatic solution.
- You are comfortable influencing across teams and functions without relying on formal authority.
- You think beyond short-term transactions and look for opportunities to create sustainable value for sellers, customers and Walmart.
- You thrive in a fast-paced, evolving environment and consistently follow through on commitments.
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You'll make an impact by...
- Driving Seller Growth – Own the performance of a portfolio of high-value Marketplace sellers, developing and executing growth plans that improve GMV, assortment, offer quality, discoverability and overall seller performance.
- Building Strategic Seller Relationships – Develop trusted relationships with key seller stakeholders and decision-makers. Understand their objectives, challenges and success measures and use these insights to build long-term partnerships.
- Developing Joint Business Plans – Translate seller ambitions and Walmart opportunities into clear, measurable business plans. Establish priorities, targets and actions and maintain accountability for delivery.
- Using Data to Drive Action – Analyse seller and Marketplace performance to identify opportunities, risks and emerging trends. Turn insight into practical recommendations and actions that deliver measurable commercial outcomes.
- Solving Complex Problems – Take ownership of seller challenges and escalations, bringing together the right stakeholders and driving issues through to resolution while maintaining strong seller relationships.
- Influencing Cross-Functionally – Partner across teams including Marketplace, Operations, Product and Support to remove barriers, improve seller performance and deliver shared business objectives.
- Driving Adoption of Walmart Capabilities – Identify opportunities for sellers to benefit from Walmart's broader ecosystem, including Walmart Fulfillment Services and Walmart Connect, connecting capabilities to sellers' individual growth objectives.
- Being Seller Obsessed – Anticipate seller needs, listen to feedback and advocate for improvements while balancing seller priorities with Walmart's commercial and customer objectives.
- Applying Commercial Judgement – Navigate competing priorities and complex situations with sound judgement. Know when to challenge, when to influence and when to escalate to achieve the right outcome.
- Improving How We Work – Identify recurring seller challenges, opportunities and friction points and work with partners to improve processes, capabilities and the overall seller experience.
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Preferred Qualifications
- Bachelor's or Master's degree in business or a related field, or equivalent relevant experience.
- Experience in Account Management, Business Development, eCommerce, Marketplace or another commercial role.
- Experience managing strategic, enterprise or high-value customer relationships.
- Demonstrated experience developing business plans and delivering measurable commercial outcomes.
- Experience working across multiple functions and influencing internal and external stakeholders.
- Strong analytical skills with experience using data and performance metrics to inform commercial decisions.
- Proficiency with Microsoft Office and relevant analytics and CRM tools such as Looker and Salesforce.
- Able to travel internationally or domestically as required.
Nice to have:
- Experience within European eCommerce or online marketplaces.
- Experience working with Marketplace sellers or retailers across multiple international markets.
- Proficiency or willingness to learn tools such as BigQuery and SQL.
- Fluency in another European language.
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