6. Performance Management & Continuous Improvement

• Define and manage global KPIs:
  • Issue resolution cycle time
  • First-time fix rate
  • Repeat failure rates
  • Customer satisfaction (NPS or equivalent)
• Lead structured root cause problem solving (e.g., 5-Why, RCCA) for systemic issues
• Standardize and drive PIR (Problem Investigation Report) processes globally
• Drive continuous improvement across products, regions, and support processes

7. Operating Model

• Establish and enforce global TST governance, including:
  • Site-level weekly TST cadence
  • Global priority review forums
  • Standardized escalation and decision-making frameworks
• Define clear ownership, escalation paths, and decision rights across functions
• Ensure alignment and consistency across all regional support teams

8. Systems & Governance

• Own global support systems, including ticketing, knowledge base, and analytics platforms
• Ensure alignment with QMS processes and governance requirements
• Drive visibility and reporting of technical issues, systemic risks, and performance trends

Requirements

Education

• Bachelor’s Degree in Electrical Engineering, Electronics, or related field (required)
• Advanced degree or professional designation (e.g., P.Eng.) preferred

Experience

• Required
  • 7+ years in technical support, engineering, or field service
  • Experience across multiple product lines or complex systems
  • Demonstrated leadership in global or multi-site environments
  • Strong troubleshooting and structured problem-solving capability
• Preferred
  • Experience in project-based delivery or commissioning environments
  • Background in power systems, monitoring, or industrial diagnostics
  • Experience with enterprise systems (e.g., Salesforce, JIRA) and support workflows
  • Exposure to automation or AI-enabled support environments

Communication

• Strong communication across technical and non-technical audiences
• Proven ability to influence across engineering, service, and quality functions
• Effective leadership across global teams and time zones

Effort Factors

Physical Demands

• Travel to manufacturing and customer sites as required
• Exposure to industrial environments

Mental Demands

• High level of analytical and problem-solving capability
• Ability to manage complex, cross-functional issues
• Strong prioritization and decision-making under pressure

Working Conditions

• Hybrid working model with global coordination responsibilities
• Regular interaction with international teams and customers

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes compared to job descriptions, masking data to prevent bias, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans.

This posted role is to fill an existing vacancy.