You will bring personal experience of delivering change in a hands-on way - leaders in our business roll up their sleeves and play an active role in solving clients’ challenges.

You will have proven experience in one or more of the following key areas of expertise:

• Experience managing teams and multiple workstreams in complex delivery environments, fostering practice development, team building, and mentoring junior colleagues
• Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:
  • Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives
  • Customer Journey Transformation: Mapping end-to-end journeys, identifying pain and gain points, analysing and quantifying (AI and digital) improvement opportunities and subsequently delivering the relevant changes in an agile manner.
  • CX Platforms & Associated Technologies: Expertise in CRM and Billing platforms, including re-platforming initiatives. Skilled in identifying opportunities to leverage technology, defining end-to-end solutions, and integrating these seamlessly across business, customer, and operational domains.
  • Operational and Service Improvements: Driving efficiency and performance through new ways of working, operating model transformation and organisation design to support future growth and regulatory compliance.
  • Managing Industry Change: Supporting clients through significant market and regulatory changes, enabling them to adapt quickly and capitalise on new opportunities while maintaining business continuity.
• Demonstrated ability to leverage emerging technologies, including generative and agentic AI, to address key challenges faced by Energy Retailers. Skilled in identifying opportunities for Capgemini to harness these innovations to accelerate delivery and enhance business outcomes.
• Business development experience driving the development of new business in the market. Utilising a combination of our organisation’s broader pre-existing relationships, company relationships and your own network, you’ll generate new business.

What You'll Love About Working Here

The energy transition is a generation defining challenge. But we believe it’s not just what it averts, but what it enables in our economy and society, that matters. We envision a world in which energy is clean, affordable and abundant, powering a new wave of industrial growth and social opportunity.

The energy industry’s transition to clean energy is a fundamental enabler for every other industry’s ability to reach net-zero. The transition also provides a huge opportunity to positively impact the human side of business: deeper customer relationships, consumer perception and talent attraction.

Helping energy and utilities organisations to harness the vast economic and societal potential of the energy transition and build a better future is our passion and purpose.

Need To Know

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Csr

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real. | www.capgemini.com