CGI
Managing Consutlant - Operating Model and Process Optimisation
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Position Description
At CGI, you’ll shape how organisations operate for the future, translating ambitious strategies into practical operating models that deliver lasting business value. As an Operating Model Lead, you’ll design the capabilities, structures, workforce models, data and tooling that enable organisations to perform at their best. Working across public and private sector clients, you’ll take ownership of complex transformation challenges, bring fresh thinking to IT service, product and business operating models, and influence senior stakeholders from vision through to implementation. You’ll also help grow our consulting capability by identifying opportunities and shaping client solutions, while being supported by a collaborative community of experts who will help you develop your career and make a lasting impact.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts.
We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.
Your future duties and responsibilities
In this role, you will lead the design and evolution of target operating models, connecting organisational strategy and vision with the capabilities, processes, technology, data and tooling required to deliver them. You’ll work closely with senior stakeholders to understand how organisations operate today, identify opportunities for transformation and create practical future-state models across IT services, products and wider business operations.
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- Translate organisational strategy and vision into clear, actionable target operating models.
- Define the capabilities, functions, structures, accountabilities and ways of working required for future-state operations.
- Design operating models across IT services, products and broader business functions.
- Develop workforce management approaches that align skills, capacity, roles and organisational requirements with future demand.
- Define how data, tooling and technology enable effective decision-making, service delivery and operational performance.
- Evaluate current operating models and identify capability gaps, dependencies, inefficiencies and transformation opportunities.
- Take ownership of operating model workstreams from discovery and design through to implementation and adoption.
- Support business development activities, helping identify client needs, shape consulting propositions and develop new opportunities.
- Bring together multidisciplinary CGI and client teams to solve complex challenges and develop sustainable solutions.
Required Qualifications To Be Successful In This Role
You’ll bring significant experience in operating model design and transformation within a consulting or similarly complex environment. You should combine strategic thinking with practical delivery expertise, with the credibility to advise senior stakeholders and the commercial awareness to support business development. Experience spanning public and private sector organisations will enable you to adapt your approach to different client environments and challenges.
- Strong experience designing and implementing target operating models.
- Proven capability in operating model and organisational capability design.
- Experience across IT service, product and business operating model design.
- Strong understanding of workforce management, organisational structures, roles, skills and capacity planning.
- Experience defining how data, tooling and technology support effective operating models.
- Proven ability to translate strategic vision into practical capabilities, processes, governance and ways of working.
- Experience delivering consulting engagements across public and private sector organisations.
- Strong senior stakeholder engagement, facilitation and influencing capabilities.
- Proven business development experience within a consulting environment, including identifying opportunities and contributing to propositions or client solutions.
- Ability to lead complex transformation workstreams through discovery, design and implementation.
- Strong analytical, problem-solving and communication skills.
- Experience with Lean, Six Sigma, process optimisation.
- You should be flexible to travel to CGI and client locations as required.
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Life at CGI
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
- You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
- Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
- You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
- That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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