Job Description

Role Responsibilities:

• Ensure the resilience, continuity and coordinated response of the bank during operational disruptions, crises or emergencies. This role is critical in safeguarding the bank’s reputation, regulatory compliance and customer trust.
• The role provides enterprise-wide accountability for preparedness, command and control, escalation and cross-functional mobilisation, ensuring that Barclays can protect customers, colleagues, critical services and assets while sustaining confidence among the Board, regulators and external stakeholders.
• Lead the Joint Operations Centres (JOCs) that integrate business units, IT, risk, and compliance functions; align crisis response across local, regional, and global teams; and maintain real-time situational awareness and decision-making support tools.
• Ensure there is compliance with regulatory expectations for crisis management and operational risk (e.g., from the FCA, PRA, or BIS); report to the Board Risk Committee and regulators on preparedness and incident outcomes; and support audits, reviews, and post-incident reporting.
• Develop and maintain enterprise wide crisis management frameworks; lead incident response teams during disruptions (e.g., cyberattacks, system outages, financial shocks; coordinate with executive leadership, including the Global CISO, regulators, and external partners to manage crises effectively.
• Partner with the Resilience Lead and business leadership to sustain the delivery of critical services during and after disruption, aligning recovery priorities to customer, regulatory and enterprise outcomes.
• Ensure an effective framework is in place to deliver consistent internal and external communications in a crisis, including effective incident notification and escalation.
• Own the enterprise-wide communications approach across customers, colleagues, regulators and external partners, working with Legal, Corporate Affairs and supporting functions to manage reputational risk.

Role Requirements:

• Deep understanding of the Joint Operations Centres planning and operational processes that leads to seamless execution of operational incident management.
• Knowledge of crisis management frameworks (contingency planning, incident escalation and strategic oversight) and the ability to lead during high pressure, time sensitive situations.
• Technical understanding of physical and digital infrastructure, security and operational risks.
• The ability to interpret and act on real time intelligence and identify business impacts and ensure effective preparedness planning.
• Know how to implement knowledge management systems across all global locations to reduce information silos and support effective decision making.
• Understand the external landscape and dependencies this brings to the Bank – including the geo-political landscape, navigating regulatory, sector wide and operational risks.
• Responds flexibly to unexpected and evolving events, maintaining composure and inspiring confidence through periods of significant uncertainty.
• Demonstrates a strong track record of implementing Group-wide innovation and continuous improvement, embedding lessons from live incidents, post-incident reviews and exercises into preparedness, response and recovery.
• Leads crisis leadership team meetings at Board and ExCo Level, also having the communication and influencing skills to conduct training activities with the same group.
• Management of enterprise wide risk crisis communications processes to ensure prompt consistent group wide communication to customers, colleagues and regulators.
• Have extensive experience in effective communications and be able to influence and negotiate across the 5 business divisions, globally and to the points of contact in the regions where there is a Barclays footprint.
• Lead and drive consistent communications with internal and external stakeholders such PR, legal and supporting functions to manage reputational risk.