People First Team China 中国团队
Mandarin Speaking Assistant Customer Service-Banking
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Your New Job Title: Mandarin Speaking Assistant Customer Service-Banking
Ref: 23507
Your New Salary: Depending on experience
Office based
Perm
Start: ASAP
Working hours: 35 hours per week
Location: Birmingham
Report to: Team Lead
Mandarin Speaking Assistant Customer Service - What You'll be Doing:
- Process new account applications, closure of accounts, and change of customer information
- Handle customer enquiries at the front office professionally and in a timely manner
- Maintain customer relationship and cross-sell relevant products and services
- Deal with cash and non-cash transactions at the front office and assist customers with any related enquiries
- Collect, check, and ensure safe keeping of cash and cheques
- Promote products and services to potential clients
- Deal with post returned and daily overdraft reports
- Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times
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Mandarin Speaking Assistant Customer Service - The Skills You'll Need to Succeed:
- Degree educated preferably in Finance, Economics, Accounting, or other relevant subject
- Proven track record in similar business stream
- Knowledge of Retail Banking products is preferred
- Knowledge of compliance and regulatory requirements is preferred
- Excellent English and Mandarin written and verbal communication skills
- Sales and marketing skills
- Problem solving and analytical skills
- Highly organised
- Attention to detail
- Team player who is able to work independently
- Proficient in MS Office (Word, Excel, PowerPoint)
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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