ELP Consult Ltd.
Mandarin Speaking IT Support Analyst
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Job Purpose
This job is responsible for providing IT internal support, including the installation, configuration, maintenance, and support of network services, computing, cyber and information security policies and controls, communication equipment and systems, providing technical advice and support to end users.
Main Duties
Technical Support
- Provide general end user desk support.
- Install, maintain, and troubleshoot computer hardware (PCs, laptops), peripherals (monitors, printers).
- Install and troubleshoot telecommunications equipment (cell phones, tablets).
IT Maintenance & Installs
- Maintain an up-to-date IT inventory, including PCs, printers, telecommunications equipment, and software licenses.
- Install software packages such as operating systems, networking components, and business applications.
- Make minor repairs as necessary but will refer major hardware problems to service personnel for correction.
- Managing telephone, door security systems, CCTV system, and video conference system (with supplier when necessary).
- Maintain basic IT system and other business system (liaison with supplier when necessary).
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Network & Security
- Maintain and upgrade network.
- Implement systems access and security in accordance with company policy.
- Monitor and remove virus and malware systems.
Other
- Other related duties as assigned.
Key Relationships/Contacts
- All internal staff.
- Internal/External business partners, e.g., software providers.
- Accountable persons in HQ.
Requirements
Qualifications
- Technical degree in Computer Science or related area.
- Over 3 years of related experience.
- Good knowledge of hardware and software in the area of appropriate systems, to include but not limited to Network, Windows Server, Domain Controller, VMware, Exchange, Antivirus system, Microsoft Windows and Office, etc.
- Knowledge of Information Security policy, Citrix, NAS, SAN, SQL Server, backup system, etc.
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Person Specification
- Ability to maintain strict confidentiality of sensitive employee and business information.
- Strong interpersonal, communication, and analytical skills, ability to adapt to all levels of knowledge and authority.
- Ability to evaluate user issues and judge validity and priority of need.
- Excellent written and spoken English and Mandarin is essential.
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