Job Title

Mandarin Speaking IT Support Engineer

Location

London

Work Style

Fully on Site

Salary

Competitive

About the Role

This is a varied, hands-on role covering both 1st and 2nd line support. You’ll take ownership of day-to-day technical issues, work directly with users across the business and handle more complex incidents alongside the wider infrastructure team. My client is a well-established international financial institution in London and is looking for an experienced Mandarin Speaking IT Support Engineer for their IT department. It’s a great opportunity to broaden your technical exposure within a professional financial services environment.

Key Responsibilities

• Providing 1st and 2nd line support for desktop, laptop, hardware, software, network connectivity and telephone-related issues, ensuring problems are resolved promptly to minimise disruption to users.
• Managing the service desk mailbox, hotline and ticketing system, recording and prioritising incidents and service requests, and escalating more complex issues to the infrastructure, security or application teams.
• Administering Active Directory and business system user accounts, including account creation, password resets, access provisioning and resolving locked or disabled accounts.
• Managing the IT onboarding process for new employees, including preparing and configuring equipment, setting up user accounts and arranging access to the required systems and applications.
• Supporting Microsoft desktop and server environments, including Windows 10/11, Windows Server, Exchange, Active Directory, WSUS, RDS and DFS.
• Assisting with virtualised environments using VMware, vSphere and Hyper-V, as well as supporting backup technologies such as Veeam, Backup Exec and LTO tape systems.
• Troubleshooting server hardware, network connectivity and infrastructure issues, with exposure to firewalls, routers and HP, Cisco or Juniper switches.
• Providing technical support for internal meetings, video conferences and online meetings with international offices, ensuring equipment and connections are tested and working correctly.
• Maintaining accurate records of IT assets and inventory, including equipment allocation, storage, delivery, returns and updates to the relevant asset and configuration management systems.
• Monitoring IT systems, infrastructure and security events through internal monitoring platforms, recording incidents and escalating any risks or service interruptions promptly.
• Coordinating backup tape rotation and collection with external service providers, ensuring that schedules and records are properly maintained.
• Supporting IT purchasing and invoice administration, including checking invoice details, maintaining payment records and assisting with the year-end IT asset stocktake.
• Handling day-to-day office technology issues, including printer maintenance, toner replacement, paper jams and other general equipment support.