SKNCODE London Clinic
Mandarin speaking Patient coordinator
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Company Description
SKNCode London Clinic is a doctor-led aesthetic clinic in London founded by Dr. Mihaela Gulyas and built on the principles of medical integrity, innovation, and authenticity. All treatments are performed exclusively by GMC-registered doctors, ensuring high standards of safety, ethics, and clinical precision. The clinic combines advanced medical expertise with aesthetic artistry to deliver natural, long-lasting results. Products and devices used are authentic, certified, and carefully selected by the founder, focusing on scientifically proven technologies. SKNCode London Clinic offers a trusted environment where science, artistry, and patient care redefine modern aesthetics.
Role Description
This is a full-time, on-site Patient Coordinator role based in the United Kingdom. The Patient Coordinator will greet patients, manage front desk reception duties, and ensure a smooth and welcoming experience from arrival to departure. Daily responsibilities include:
- Answering telephone and digital inquiries
- Handling Mandarin- and English-language communications
- Scheduling and confirming appointments
- Maintaining accurate patient records
- Coordinating patient flow with clinical staff
- Explaining basic treatment processes using appropriate medical terminology
- Processing payments
- Supporting administrative tasks to maintain efficient clinic operations
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The Patient Coordinator will work closely with doctors and the wider team to uphold SKNCode’s standards of professionalism, confidentiality, and patient-centered care.
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Qualifications
- Strong communication skills, including fluent Mandarin and competent English, with the ability to interact clearly, courteously, and professionally with patients and colleagues.
- Proficiency in appointment scheduling and receptionist duties, including managing bookings, patient check-in/check-out, and handling inquiries in a timely, organized manner.
- Excellent phone etiquette and experience managing multi-channel patient communications (phone, email, messaging platforms) while maintaining a calm, empathetic manner.
- Basic understanding of medical terminology and a keen interest in aesthetic medicine to support accurate information sharing and effective coordination with clinical staff.
- Strong organizational and administrative skills, including attention to detail, data entry accuracy, and the ability to handle confidential information in line with data protection standards.
- Demonstrated customer service experience in healthcare, hospitality, or a high-end service environment; prior work in a clinic or medical setting is an advantage.
- Ability to work on-site full time, adapt to a dynamic clinical environment, and collaborate effectively within a small, professional team.
- Competence with common office software and booking systems; previous experience with electronic medical records or clinic management systems is beneficial.
- Professional appearance and demeanor, with a patient-centered approach and commitment to maintaining ethical and inclusive practices.
- Relevant vocational training or education in healthcare administration, customer service, or a related field is preferred but not mandatory.
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