C&M Travel Recruitment
Mandarin speaking reservations and ticketing agent
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Airline Reservations Agent
Airline Reservations and Ticketing Agent – Mandarin Speaking
Location: London
Salary: £29,000 + benefits
Schedule: Monday to Friday
Position Type: Office based
An expanding airline based in central London is looking for an experienced Airline Reservations Agent to join their team.
As an Airline Reservations and Ticketing Agent, you will:
- Take reservation calls from direct passengers and trade partners
- Make airline bookings, changes, and ancillary bookings
- Issue and reissue tickets and EMDs, including manual fare builds
- Deal with ticket reissues, upgrades, reroutes, and lost tickets
- Process ticket invoices and payments
- Complete daily and monthly airline sales reports and reconciliations
- Provide excellent customer service by telephone and face-to-face
- Manage group bookings and tour operator allocations
- Issue contractual terms and conditions in line with individual airline requirements
- Liaise with local airline management and head office
- Ensure all bookings and transactions comply with airline and company procedures
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Requirements:
- Minimum 2 years’ experience in a travel reservations and ticketing role
- Strong Amadeus reservations, fares, and e-ticketing experience
- Experience with other GDS systems will also be considered
- Fluent Mandarin and English
- Good knowledge of MS Word, Excel, and Outlook
- Excellent telephone manner and customer service skills
- Ability to work accurately under pressure
- Good team-working skills
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Additional Information:
- Salary around £29,000
- Monday to Friday, 5 days per week office based
- 21 days’ holiday, increasing with service
- Life and medical insurance
- Pension after 3 months
- Great office location in the heart of the city
Interested? Please apply online, send your CV to kelly@candm.co.uk or call Kelly on 01612384490, quoting reference KR60927.
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