Foxhills Club & Resort
Manor Operations Manager
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Job Vacancy: Food & Beverage Operations Manager at Foxhills Collection
Are you an inspiring hospitality leader with a passion for delivering exceptional food and beverage experiences, whilst leading and motivating your team to provide excellent guest experiences? Foxhills Collection is currently seeking an individual experienced in Food & Beverage Management to lead our teams and oversee the overall running of the Manor House and Lomri restaurant.
Position: Food & Beverage Operations Manager
Location: Foxhills Club & Resort, Ottershaw, Surrey
Type: Full-time
About Us
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Responsibilities
- Operational Leadership: Lead the day-to-day operation of all Manor House food and beverage outlets, ensuring exceptional service, high standards, and smooth daily operations.
- Guest and Member Experience: Deliver an outstanding guest and member experience through excellent service, product knowledge, and effective resolution of feedback.
- Team Management: Lead, motivate, and develop the Food & Beverage team, fostering a high-performing culture through coaching, training, and clear performance expectations.
- Commercial Performance: Drive revenue, profitability, and cost control by maximizing sales opportunities, monitoring performance, and supporting commercial initiatives.
- Standards, Training, and Compliance: Maintain exceptional service standards while ensuring full compliance with food safety, health and safety, licensing, and operational procedures.
- Beverage, Bar, and Cellar Control: Oversee the bar and beverage operation, ensuring effective stock control, product quality, and team expertise to maximize performance.
- Private Dining and Conference Service: Ensure seamless delivery of private dining, conferences, and events through effective planning, communication, and operational excellence.
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Requirements
We're looking for a confident, visible leader who leads by example, builds strong relationships with colleagues, members, and guests, and takes pride in delivering consistently exceptional hospitality.
- Previous experience in a Food & Beverage Operations Manager, Restaurant Manager, or similar senior hospitality management role.
- Proven experience leading and developing teams within a busy food and beverage operation.
- Strong knowledge of restaurant and bar operations. A good knowledge of conference, events, and private dining operations is also preferred.
- Passionate about delivering exceptional guest and member experiences with a keen eye for detail.
- Commercially aware, with experience managing budgets, labour costs, stock control, and driving revenue growth.
- Excellent leadership, communication, and organizational skills, with the ability to motivate and inspire others.
- Able to remain calm under pressure and make effective decisions in a fast-paced environment.
- Strong understanding of food safety, health and safety, licensing, and allergen regulations.
- Experience using EPOS, rota management, and stock control systems would be advantageous.
- Flexibility to work shifts including evenings, weekends, and holidays in line with business needs.
- A positive, proactive, and hands-on management style with a willingness to lead from the front.
Benefits
- Competitive salary package
- Company pension scheme – People’s Partnership
- Enhanced Company Sick Pay, Maternity, and Paternity
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes, and more.
- Complimentary Country Club Membership for a partner/spouse and children after one year's service.
- Staff discounts on dining, including 50% off in selected restaurants when on shift, hotel stays, spa treatments, golf access, and other amenities.
- Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards, and much more.
- Employee assistance program, with 24/7 assistance available.
- Anniversary stay – a complimentary one-night stay and breakfast for two at Foxhills.
- Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
- Colleague social events including an annual staff party
- Free on-site parking
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Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.
This position requires the candidate to prove their right to work in the UK
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