Korn Ferry
Manual QA Engineer – Microsoft Dynamics 365 CRM
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Location: London - Hybrid, 3 days per week onsite
Contract: 12 months
Rate: Up to £420 per day, Inside IR35
We are looking for an experienced Manual QA Engineer with strong Microsoft Dynamics 365 CRM expertise to join a major enterprise transformation programme within a highly regulated environment.
Key Responsibilities
- Design and execute functional, regression, integration, UAT and end-to-end testing for Microsoft Dynamics 365 CRM.
- Test customer onboarding, lead management, marketing automation and customer service workflows.
- Validate Customer Insights - Journeys, including customer segments, email campaigns, triggers, consent management and marketing journeys.
- Test Dataverse entities, Power Automate flows, Business Process Flows, Forms, Views and Security Roles.
- Validate Dynamics 365 configurations, customisations and integrations with downstream systems.
- Create and maintain detailed test cases, test data and traceability documentation.
- Identify, document and manage defects using Azure DevOps or Jira.
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Essential Experience
- 5+ years' experience in Manual QA/testing, with significant hands-on Microsoft Dynamics 365 CRM experience.
- Strong testing experience across Dynamics 365 modules such as Sales, Customer Service, Marketing and Customer Insights - Journeys.
- Experience testing customer journeys and marketing automation, including triggers and consent management.
- Good knowledge of Dataverse, Power Automate, Business Process Flows and Security Roles.
- Strong experience designing test cases and managing defects using Azure DevOps or Jira.
- Strong understanding of functional, regression, integration and end-to-end testing.
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About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com.
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