Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Help build and define standardised technical documentation across Lush manufacturing and the wider business
• Work directly alongside engineers and shop-floor operators to shadow processes and draft clear SOPs, Work Instructions, and machine setup guides
• Map manufacturing workflows, line layouts, and operational sequences using visual flowcharts
• Maintain and organise a central engineering document repository to ensure version control and accessibility alongside our quality team
• Work in collaboration with the quality team to Review, audit, and update existing documentation to ensure alignment with current operational practices
• Create visual quick-reference guides, training materials, and user sheets to support continuous improvement projects
• Ensure all documented procedures comply with the necessary Health & Safety, GMP and Environmental standards

Skills, Knowledge and Expertise

• You are meticulous about detail, passionate about engineering, communicate clearly, and are excited to help establish a brand-new function within our engineering support network. You enjoy stepping out onto the shop floor to shadow operators and translate hands-on technical processes into clear, accessible formats.
• Exceptional technical writing, editing, and formatting skills with an eye for clear, visual communication
• Ability to break down complex engineering, equipment, or technical concepts into simple, readable documentation
• Basic understanding of manufacturing environments, lean methodologies, or process mapping (e.g. SOPs, visual work instructions)
• Proficient with Google Workspace, MS Office, and documentation or diagramming tools
• Excellent interpersonal skills—comfortable spending time on the factory floor interviewing subject matter experts
• Highly organised with an understanding of document control, repository management, and version history
• A proactive, self-starter mindset ready to help build technical documentation standards from scratch
• Ideally holds a qualification or degree in Technical Communication, Manufacturing, Engineering, or a related field (Not Necessary)

Benefits

• 25 days holiday plus bank holidays
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• Bonus scheme
• Day off for weekday birthdays
• Holiday purchase scheme
• 50% discount on Lush products and spa treatments
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• There’s a big difference between "Flexible Working" (the legal minimum) and working flexibly. What that looks like varies from role to role and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Wellbeing & mindfulness sessions
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*
• Qualifying period/hours required*

We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.