OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

The Role

We’re seeking an enthusiastic, proactive, and highly motivated Research Manager to join the research team in our London office. Reporting to the Research and Insights Lead, this role will manage a broad programme of market and consumer research across multiple markets, delivering high-quality insight that informs customer, product, brand, and communications decisions. The successful candidate will combine strong qualitative and quantitative research expertise with excellent project management and stakeholder engagement skills, translating evidence into clear, actionable recommendations for the business.

Responsibilities:

• Manage the NPS programme, reporting opportunities to improve the customer experiences
• Lead the brand tracking programme across relevant markets, monitoring performance over time and translating findings into clear implications for the business.
• Lead research supporting Consumer Duty requirements, including UX research, journey testing, and communications testing to assess customer understanding and outcomes.
• Manage Marcus Community, the internal research panel, including participant recruitment and engagement, research activity design, fieldwork, and analysis.
• Own and manage an evolving research calendar across multiple markets and concurrent projects, prioritising activity in line with business needs.
• Lead end-to-end qualitative and quantitative research, from scoping business questions and selecting appropriate methodologies & agencies through to fieldwork, analysis, and reporting.
• Deliver a varied portfolio of research, including product concept testing, customer journey and UX research, proposition development, communications testing, and marketing creative testing.
• Present clear, actionable insights and recommendations to key business stakeholders, ensuring the customer voice informs strategic and commercial decision-making.