MDL Marinas Ltd
Marina Supervisor
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Brixham Marina Supervisor
Brixham Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Supervisor to assist with marina operations at Brixham Marina.
This is a full-time position working up to 42 hours each week on Monday to Friday (winter shift pattern) and Thursday to Monday (summer shift pattern) supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
Role Overview
The prime tasks and responsibilities for this role are:
- To ensure the smooth day to day running of all operations in the Marina; coordinating, allocating and monitoring the work and activities of the marina team to ensure that daily, weekly and monthly checks are carried out.
- To ensure all administrative tasks are completed in line with operational processes.
- Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
- Working with the management team to compile the staff rota to include optimum site cover at weekends and peak times and to conduct daily staff briefings.
- To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
- To instill in the team an ethos of flexible working hours driven by business demand.
- To support the management, coaching and development of staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
- Know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours.
- To oversee routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
- To ensure the highest levels of customer service and experience at all times.
- To establish a good working relationship with staff, tenants and customers; which is based on trust and efficiency.
- To ensure the Marina Manager is informed of any complaints or cause for concern.
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Key Requirements
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The key requirements for this role are but not limited to:
- Deliver operational process and systems in accordance with the quality management systems of the MDL Way. All laid down Marina Regulations and company procedures and policies are adhered to at all times.
- Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
- Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times. To ensure the correct PPE is worn when necessary.
- All dealings with team members are carried out professionally, politely, and respectfully.
- To adopt a flexible attitude towards work location whilst providing the best in customer.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
How to Apply
To apply, please send a copy of your CV to Susie Greenslade via email: susie@4leisurerecruitment.co.uk.
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