Splendid Hospitality Group
Market Coach (Midlands)
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✨ We’re Hiring: Market Coach – Midlands | Splendid Hospitality Group ✨
We’re looking for an experienced Market Coach to lead the performance of our growing Quick Service Restaurant (QSR) business across the Midlands.
📍 Field-based role with regular travel across the Midlands region
This is a pivotal senior operational leadership role with full accountability for the financial, operational and people performance of your market.
- You’ll lead through others, coaching and developing Area Coaches and restaurant leadership teams while driving sales, profitability, operational excellence and an outstanding guest experience across a multi-site QSR operation.
- You’ll turn strategy into action, use insight to identify opportunities and build the capability, talent and succession needed to support long-term growth.
Working closely with our QSR leadership team, Operations and People teams, you’ll be a visible ambassador for our QSR division — bringing energy, pace and accountability while creating a high-performing culture where our people and restaurants can thrive.
🏨 About Splendid Hospitality Group
We build and operate exceptional hospitality businesses across the UK, including:
- Hilton London Bankside
- The Grand, York
- Four Points Flex by Sheraton, London Euston
- 9 IHG hotels, including boutique Hotel Indigo properties
- 6 Accor hotels
- 39 KFC restaurants
- 3 Chaiiwala restaurants
- 3 care homes in Sussex
As a family-run business, people are at the heart of everything we do. Guided by the Splendid Hospitality Way, we create extraordinary experiences, positively impact lives, and support our teams to grow, succeed and enjoy the journey.
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🔍 The Role
You will:
- Lead the performance of multiple QSR restaurants across the Midlands, driving sales, profitability and operational excellence
- Hold full P&L responsibility for your market, managing sales, labour, product and other controllable costs
- Lead, coach and develop Area Coaches, building a high-performing leadership team
- Drive an exceptional guest experience, using insight including KFC Listens and Success Routines to identify opportunities and deliver improvement
- Own the development, training and succession of restaurant leadership teams
- Work with our People team to strengthen the talent pipeline and deliver the agreed bench plan
- Lead Period Business Reviews and Market Meetings, using data and insight to set priorities and drive accountability
- Ensure strong operational governance, compliance and health & safety standards across the market
- Build trusted relationships with senior stakeholders and represent the QSR division across the wider business
👤 About You
You’ll bring:
- Proven experience leading multiple QSR or restaurant sites, with the ability to lead through others
- Strong commercial and financial understanding, including P&L ownership and operational KPIs
- A strategic and analytical mindset, using data and insight to drive market-level performance
- Proven experience coaching and developing operational leaders and building high-performing teams
- Confidence influencing senior stakeholders, with strong written and verbal communication skills
- A highly organised, action-oriented approach with the ability to manage competing priorities
- A leadership style built on integrity, empathy, coaching and empowerment
- The resilience, agility and commercial focus to thrive in a fast-paced, high-volume environment
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💜 Why You’ll Love Working With Us
- A high-impact leadership role with full accountability for a growing QSR market
- The opportunity to influence commercial performance, guest experience and people capability at scale
- The chance to lead and develop a strong operational leadership pipeline
- Exposure to a diverse and growing hospitality business
- A collaborative, entrepreneurial, family-run culture
- Real opportunity to drive change, improve performance and make your mark
✨ Our Values
- Honest – We act with integrity, take accountability and build trust through transparency.
- Nimble – We adapt quickly, make timely decisions and keep things moving.
- Brilliant – We set high standards, drive continuous improvement and deliver strong results.
- Open – We collaborate, build trusted relationships and create an inclusive environment where everyone can thrive.
Ready to make your mark across the Midlands?
Hit Apply — it only takes a minute.
Shortlisted candidates will be invited for an initial conversation to explore your experience, ambition and what makes Splendid a unique place to grow your career.
Splendid Hospitality Group is an equal opportunities employer, committed to creating an inclusive environment where everyone can thrive.
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