Trip.com Group
Market Executive, Europe
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About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
We are currently recruiting a Market Executive to join our Europe Chain team, based in our amazing London offices.
Responsibilities:
- Provide administrative support to the hotel partners and the hotel supply network;
- Support the team with the maintenance of relationships with chain hotel partners, and coordinate with other departments involved in the assigned projects;
- Work closely with Market Managers and to manage hotel accounts for different enquiries;
- Train new hotels on how to use the extranet, manage rates and availability on site;
- Assist in activation of hotels in consultation with Market Managers to manage the supplier accounts etc;
- Prepare business review reports as necessary;
- Co-ordinate the merchandising activities for hotel partners with special deals and promotions;
- Responsible for timely and accurate delivery of content and photos for the new and existing hotels;
- Manage other ad-hoc administrative requests and operative tasks.
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Qualifications:
- 3+ years’ experience in sales, account management, business development, or revenue-related roles, ideally within the hospitality and tourism industry.
- Fluency in English, both written and verbal, is essential.
- Strong data-driven and analytical mindset, with the ability to interpret data, identify trends and opportunities, translate insights into clear recommendations, and implement effective action plans.
- Excellent presentation and communication skills, with the ability to effectively engage and influence stakeholders at different levels.
- Strong relationship-building skills, with the ability to establish trust and develop mutually beneficial partnerships.
- Highly organised and self-motivated, with the demonstrated ability to prioritise effectively, manage multiple responsibilities, and deliver against key targets and deadlines.
- A proactive self-starter who is motivated, persistent, results-oriented, and comfortable taking ownership to drive key business outcomes.
- Commercially minded, with the ability to use data and market insights to support decision-making and drive performance.
- Strong work ethic and commitment to delivering an excellent level of service to both internal and external stakeholders.
- This role is based in London, United Kingdom.
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Why Trip.com Group
We are an inclusive team of multi-lingual, goal-driven, friendly, and supportive colleagues who will help you gain valuable experience in a dynamic business setting.
Our teams are passionate about making every trip the perfect trip for over 400 million customers around the globe. You will be part of a journey of globalization and have a world-class stage to unleash your talent.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Have a good trip, and see you soon!
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